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Grand Forks Move

On the Horizon: Even More Reliability

We're committed to making ongoing improvements to the Midco Network, so our residential and business customers can enjoy enhanced service reliability. That's why we're investing in and building a brand new central communications hub that connects all Midco services in the Grand Forks area – to ensure our network delivers the best technology to you and all Midco customers today and into the future.

To make that happen, we have a lot of work to do. In the coming months, we'll physically move and reconnect all of our network connections and associated equipment to our new hub.

What You Need to Know

As a result of these moves, customers will experience service interruptions during overnight maintenance periods. (Please note that dates are subject to change in the event of severe winter weather.)

  • Wednesday, January 17: If you have cable TV, this service will be unavailable during part or all of the 12 am-6 am CT maintenance window.
  • February-March: Expect an overnight interruption in other Midco services in the coming months.

We apologize for any inconvenience this causes you. We know it’s important that you remain connected to the world. That's why our team is committed to keeping these service interruptions as brief as possible.

Thank you for your patience – and for allowing us to serve you!

Common Questions

How will my services be impacted?

You’ll experience a service outage during the overnight technology move. The outage may be brief or last the entire overnight maintenance timeframe.

When will you tell me if I’m affected?

We’ll let you know approximately two weeks in advance.

How will I know when I'm affected?

We’ll notify you by mail or email (depending on your notification preferences set at Midco.com/MyAccount).

How do I update my contact information so Midco can reach me?

Log in to My Account to add or edit your email and text notification preferences. You can also manage preferences in the Midco My Account app1 or by calling 1.800.888.1300.

What should I do if I experience issues after an overnight outage?

Services should return to normal automatically, but if you experience issues, try rebooting your modem or resetting your cable TV equipment.

Have other questions about the move or your services?

Contact us online at Midco.com/Contant (residential) or Midco.com/Business/Contact (businesses), or visit our Customer Experience Center at 5030 Gateway Dr., Suite B.

Contact Us

Let us know if you have questions. We're happy to help!

Contact Customer Care

1 The Midco My Account app is available for residential customers only.