October 23, 2017 – Sioux Falls, SD: Cory Limberg has joined Midco® as the Vice President of Customer Experience.
Limberg is responsible for leading Midco’s strategy to optimize the customer experience in all interactions – to deliver an exceptional customer experience while maintaining a highly engaged workforce. Limberg is an industry leader with 28 years of operations experience.
“We’re incredibly fortunate to have Cory on the Midco team, because he is passionate about delivering an unparalleled experience for customers and team members,” says Debbie Stang, Chief Operating Officer. “Cory’s proven background developing and implementing successful programs will positively impact those experiences. Also, his broad industry knowledge and strong leadership skills will further differentiate Midco as the leading provider of communications services and support.”
Most recently, Limberg was the Senior Director of Customer Care within the West Division of Comcast in St. Paul, MN. While there, he managed a 600-seat Center of Excellence. He was a key contributor in the development and deployment of several major initiatives, including serving as the pilot for a Net Promoter System – later adopted by more than 100,000 employees across the organization.
Prior to joining Comcast, Limberg was the Senior Director of Global Outsourcing at Yahoo. Along with his technology experience, Limberg spent a number of years at Charter Communications and AT&T Broadband.