News and Events

Midco Customers Have Spoken

Midco Ranked #1 in Residential Internet Service Satisfaction in the West

November 15, 2021 – Sioux Falls, SD: Midco, the leading provider of reliable, high-speed internet, was named the best in the West region in the J.D. Power 2021 Residential Internet Service Satisfaction Study.

“Our customers share great insights. They help us understand their wants, needs and preferences,” said Customer Care Manager Matt Beck. “Whether it’s over the phone or on a chat, we form bonds with them, and they let us know how we can do better. They keep us accountable, and we’re always striving to best serve them.”

“Over my 15 years, I’ve installed internet in hundreds of homes. The pandemic has made reliable, high-speed internet more important than ever before,” said Jim Edinger Field Technician III. “Our customers depend on us for working from home, learning online and connecting with their loved ones. I take that responsibility very seriously.”

Understanding the increased need for internet as well as heightened customer expectations, Midco is committed to taking its products and services to the next level.

Fiber Forward: Midco is leaping ahead with Fiber Forward, an expansive investment that uses the company’s robust fiber network and next gen fiber tech to bring 10 Gig (10G) speeds to the region. Fiber Forward will lead to improved economic development, education and quality of life in our communities.

10G: In partnership with U.S. and international cable providers, Midco will deliver a 10G platform. 10G provides fast symmetrical speeds, low latency, unmatched reliability, extra compute capabilities and rock-solid security for the broadest range of customers.

Rural Internet: Focused on helping to close the digital divide in rural America, Midco Rural Internet uses fixed wireless technology to help customers stay connected no matter where they live.

“At Midco, we’re not one to idle or accept complacency. This award from J.D. Power is a testament to that,” said Midco President & CEO Pat McAdaragh. “At the heart of Midco is a team of people committed to getting better – for our customers and our communities. I’m so proud of the Midco team, and I salute them for this outstanding achievement.”

The J.D. Power findings include responses from more than 27,000 customers that currently have wireline internet service. The study measures overall satisfaction with internet service providers based on five factors: performance & reliability; cost of service; communications & promotions; billing & payment; and customer service. The study was fielded from October 2020 through July 2021.

Learn more at Midco.com/JDPower.