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Account Notices & Settings

Email & Text Settings

We want to keep you informed about events or updates that affect your services. The best way to do this is to sign up for electronic notifications from Midco. Not only are email and text faster than mail, but it also means you’ll go green and save valuable resources.

In My Account and the My Account app, you can manage and view multiple settings for your Midco account.1

Note: Due to federal regulations, we may still send certain communications by mail. For more details, view our privacy statement.

  • E-Statements & Billing: Get an email or text when your bill is ready and when payment is complete.
  • Maintenance & Service Notices: Find out when there’s a planned service upgrade or outage in your area. We’ll send you a text and/or email in advance. (Note: Most times, these maintenance events take place during overnight hours). We’ll also send you emails about enhancements to your current services, channel changes, surveys and related information.
  • Other Midco Updates: Get emails about new programming, ON Demand content, service promotions and more.
  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account settings.
  3. On the Settings page under Popular Topics, select Manage account notifications.
  4. On the Notifications Preferences page, enter the email address where you would like to receive emails from Midco, if it's not already showing. Click the green plus button. Repeat this step for each email address you’d like to add.
  5. Each email you add will appear under the notice categories. Next to each email under each category, toggle on/green for communications you want to receive via email.
    • Monthly Statements: Turn this on for e-statement emails, billing and payment notices.
    • Service-Related: Turn this on for emails about service maintenance planned for your area – or updates about your existing services.
    • Courtesy: Choose this for emails updates about new programming, ON Demand and similar content.
    • Promotions: Choose this for emails about new Midco service promotions.
  6. Select Save Changes. You’ll receive a confirmation email. No action is required.
  7. If you want to opt in to text messages about billing or maintenance in your area, enter a cell phone number, if it's not already showing. Click the green plus button to add the number.
    • When you add a cell phone number for texts, we will send you texts about your e-statements, billing and payment updates, plus details about planned service updates for your area.
  8. Click Save Changes. You should receive a text message from 64326. Reply Y to confirm that you would like to receive text notifications at this number.
  1. Log in to the Midco My Account app.
  2. In the navigation, tap Account. For Apple, choose Manage My Account Preferences. For Android, choose Account Preferences.2
  3. Go to the Email Notifications section, tap Add Email. Enter an email address, and tap Add. Repeat this for each email address you’d like to add.
  4. Each email you add will appear under the notice categories. Next to each email under each category, toggle on/green for communications you want to receive via email.
    • Monthly Statements: Turn this on for e-statement emails, billing and payment notices.
    • Service-Related: Turn this on for emails about service maintenance planned for your area – or updates about your existing services.
    • Courtesy: Choose this for emails updates about new programming, ON Demand and similar content.
  5. Promotions: Choose this for emails about new Midco service promotions.
  6. If you want to opt in to text messages about billing or maintenance in your area, go to Text Notifications. Tap Add Phone Number. Enter a phone number, and tap OK. Repeat tis for each phone number you’d like to add.
  7. For Apple devices, tap Done. For Android devices, tap the checkmark.
  8. You should receive a confirmation message about your selections:
    • If you opted in to email notices, you’ll receive a confirmation email. No action is required.
    • If you opted in to text messaging, you’ll receive a text message from 64326. Reply Y to confirm that you would like to receive text notifications at this number.

Authorized User

Need to add (or remove) someone else to access your My Account online or through the app? You can log in online to add them; however, they can’t be added through the app. Important: If you need someone else to make account changes over the phone or in person, contact us

  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account settings.
  3. Under Authorized My Account Users, you'll see a list of your current users.
    • To add an authorized user, enter their first and last name and their email address, and then click Add User. The new user will receive a Midco email with an activation link they must click to complete registration. You will receive a notification when that user has activated their account access.
    • To remove an authorized user, select Delete User under the user you'd like to delete. Click OK.

A message confirms that your changes are complete.

If you’re the primary account owner, you can add authorized users on your account. All you need to do is to invite them via My Account. Authorized users can manage Midco services, view and pay your bill, and get updates your Midco services.

  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account Settings.
  3. Under Authorized Users, select Invite To My Account for the authorized user you wish to send a My Account invitation email. If this button is not available, the user already has a My Account.
  4. Enter the email address for the authorized user, and select Send Invite.
  5. If you no longer want to invite a user to create a My Account, you can select Cancel Invite.

The user will receive an email from Midco with a link to create a login for My Account. If the user signs up for My Account, you will receive an email confirmation.

Account Details & Security Questions

In your account profile, you can view what we have on file for your customer name, service address, account email, phone numbers and account nickname. You can also add or update security questions and answers used to recover your account if you forgot My Account login details or don’t have your account PIN.

  • Note: You can update email, phone and nickname information in My Account. If you need to change your billing address, please contact us.
My Account Online
  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account Settings.
  3. To update your account email, phone, nickname, and security questions, click Edit under Account Profile. Enter new information, and select Save.
  4. To update security questions, click Edit under Security questions. Choose and enter new information, and select Save.
  5. Other account details that are displayed – like your account address and your name – cannot be changed online. Call us at 1.800.888.1300 to make other changes.
  6. Click Save. A message confirms that your updates are complete.
My Account App
  1. Log in to the My Account app, and tap the Account icon.
  2. For Apple devices, tap Manage My Account Preferences. For Android devices, tap Account Preferences.2
  3. On the account details screen, locate the areas for phone numbers and your account nickname. Tap Add for new information or Edit to change details.
  4. Enter the new information, and tap OK. The new details should appear on screen, confirming you’ve made the updates.
  5. For Apple devices, tap Done. For Android devices, tap the checkmark.

My Account Password

If you know your My Account password, but want to change it, you can follow the steps on this page to reset your password, or you can easily make that update right inside My Account.

If you’ve forgotten your My Account username or password, follow these steps to reset it.

My Account Online
  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Accountsettings.
  3. In the Change My Account Password section, enter your new password and re-enter it again to confirm.
    • For security purposes, choose an alphanumeric password that’s 8-24 characters long.
    • Special characters (such as !, @ and ?) are not allowed.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
  4. Click Save. A confirmation message will display when your password has been updated.
My Account App
  1. Log in to the My Account app, and tap the Account icon.
  2. For Apple devices, tap Manage My Account Preferences. For Android devices, tap Account Preferences.
  3. On the Account details screen, locate the Password section, and tap Edit.
  4. Enter your new password and re-enter it again to confirm.
  5. For Apple devices, tap Done. For Android devices, tap the checkmark.
    • For security purposes, choose an alphanumeric password that’s 8-24 characters long.
    • Special characters (such as !, @ and ?) are not allowed.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.

Account PIN

The account PIN is used to confirm your identity when calling in to make account changes or be connected to our support team. If you forget your PIN, you will be asked to answer two security questions.

If there is not already a PIN on your account, you will be asked to provide the four-digit numerical PIN the next time you contact Midco, or when you log in to your My Account.

  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account settings.
  3. In the Profile section, select Edit, and enter or change your four-digit numerical PIN.
    • Letters and special characters such as !, @ and ? are not allowed.
    • Only the account owner can create or modify the account PIN. Authorized users can view the PIN, but cannot change it.
  4. Click Save.

Connect-A-Friend

Locate and share your Midco referral code, so you and a friend can save money!

View Account Emails & Letters

You can find most emails and letters we send you in My Account online. (This is not available in the Midco My Account app.)

  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account settings.
  3. On the Settings page under Popular Topics, click View account notifications.
  4. Select account notifications to view them, mark them as read or delete them.

1 The My Account app is available only for residential customers and may not contain functionality for all services. 2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.