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Username, Password & PIN

Forgot Username & Password

We all have a lot of usernames and passwords to remember. If you forgot your username and password for My Account, check out the steps here to get things reset so you can log in again.1

If you’re looking to reset your Midco email password instead, click the link below.

  1. Go to the My Account login screen.
  2. Enter an email address associated with your My Account (used when you first registered or have added since then). Select Submit. An on-screen message displays that we’ve sent you an email with your account username(s).
  3. Check your email inbox for a Forgot Username message from Midco. If you can’t locate it, be sure to check your email junk or spam folder.
  4. Log in to My Account or the My Account app with the username in your email and your My Account password.
    • If you’re using the app, you can choose to remember your username in the future.
  1. Go to the My Account login screen.
  2. Enter an email address associated with your My Account (used when you first registered or have added since then). Select Submit. An on-screen message displays that we’ve sent you an email message.
  3. Check your email inbox for a Forgot Password message from Midco. If you can’t locate it, be sure to check your email junk or spam folder.
  4. Click the link or button in the email to reset your password.
  5. Enter a new password and re-enter it to confirm. A bar will display the strength of your chosen password.
    • For security purposes, choose an alphanumeric password that’s 8-24 characters long.
    • Special characters (such as !, @ and ?) are not allowed.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
  6. Click Change Password. An on-screen message will display when your password has been successfully changed.
  7. Log in to My Account or the My Account app with your new password.
 

If you know your My Account password, but want to change it, you can update right inside My Account.

My Account Online
  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account settings.
  3. In the Change My Account Password section, enter your new password and re-enter it again to confirm.
    • For security purposes, choose an alphanumeric password that’s 8-24 characters long.
    • Special characters (such as !, @ and ?) are not allowed.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
  4. Click Save. A confirmation message will display when your password has been updated.
My Account App
  1. Log in to the My Account app, and tap the Account icon.
  2. For Apple devices, tap Manage My Account Preferences. For Android devices, tap Account Preferences.2
  3. On the account details screen, locate the Password section, and tap Edit.
  4. Enter your new password and re-enter it again to confirm.
    • For security purposes, choose an alphanumeric password that’s 8-24 characters long.
    • Special characters (such as !, @ and ?) are not allowed.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
  5. For Apple devices, tap Done. For Android devices, tap the checkmark.

Account PIN

Your account PIN is used to verify your identity when you call in to make account changes or be connected to our support team. In the event you forget your PIN, you will be asked to answer two security questions.

The account PIN is visible to all authorized users on the account, but only the account owner can edit the account PIN. If you have not yet created an account PIN, you will be asked to create one the next time you call in, or when you log into My Account.

  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account Settings.
  3. In the Profile section, select edit and enter or change your 4-digit numerical PIN.
    • Letters and special characters such as !, @ and ? are not allowed.
    • Only the account owner can create or modify the account PIN, either online or over the phone. Authorized users can view the PIN in their My Account, but cannot make changes to the account PIN.
  4. Click Save.

1 My Account functions may vary by your services and service area. Not all online My Account functions are available in the My Account App. 2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.

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