Billing & Online Account Support


My Account Online Billpay FAQs

Enrollment

How do I sign up to pay my bill online? 
To speed your enrollment, have your paper bill, banking information and an email address available. Enrollment will take just a few minutes. Be sure to enter information EXACTLY as it appears on the bill. Once enrolled, you will be able to view a summary of your recent bills and pay any that are currently outstanding.

When will my new User ID and password be activated?
Immediately. Your User ID and password are active immediately following enrollment.

How do I enroll additional accounts or change accounts for a new location?
Click "Add Another Account" from the right-hand side of the page under the My Profile section.  It will prompt you to add a customer name and new account number. Once that account is added, you'll be able to view all statements and make payments to that new account.

What happens to scheduled payments if I delete that account from my enrollment?
Scheduled payments in progress will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.

When can I start making payments?
Once enrolled you can start making payments as soon as you have a bill due. If you have a new account, you will not be able to enroll or make electronic payments until your receive your first paper bill. Recurring payments will not be effective until the following bill statement. If your recurring payment is in effect, your bill will say "Total Amount Due - Do Not Remit" on the return stub. You can also view your paid bills under the "Payments" tab or contact customer service at 1.800.888.1300.

Will I continue to receive a paper bill?
During the My Account enrollment process you are given the option of switching to paperless bills. If you would like to continue receiving a paper bill, do not check the box during the initial setup. This option can be switched in the future by accessing notification preferences within My Account.

How do I cancel my My Account enrollment?
Contact Customer Service at 1.800.888.1300.

What happens to scheduled payments if I cancel my enrollment?
Scheduled payments in progress will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.

 

Security

How is my personal and financial information kept safe?
My Account uses several methods to ensure that your information is secure:

  • User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your name and password with anyone, no one can view your bills or personal information.
  • SSL: My Account uses SSL (Secure Socket Layers) which ensures that your connection and information are secure from outside inspection.
  • Encryption: My Account uses 128 bit encryption to make your information unreadable as it passes over the Internet.
  • Automatic Sign-Out: My Account automatically signs you out of a session if you are inactive for 20 minutes or more.

What is phishing, and how can I avoid it? 
Phishing is a term used to describe a form of fraud where 'spoofed' e-mails are sent in an attempt to lead consumers to counterfeit websites designed to trick recipients into divulging financial data such as credit card numbers, bank account numbers, and account usernames and passwords

To protect yourself against this type of fraudulent email, always check to see that the My Account URL is displaying as follows: https://secure3.idoxs.net/midcontinent/ before entering any sensitive information.

Are all computers safe to use? 
Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While Midco uses numerous security measures to protect your personal information on our Web site, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafes, etc.

For maximum security, you may want to avoid using public computers when enrolling or modifying your personal or banking information.  

Payments

What types of payment are accepted?
Debits to your bank accounts (checking, savings and money market) are accepted. Mastercard, Visa and Discover credit cards are also accepted for payments.

How do I make a payment?
Once enrolled for My Account, you will see a summary of your current bills. You can simply click "pay" and select the amount and the date you want the payment to be submitted.

Can I establish a regularly scheduled payment?
In your current My Account summary, you can click the option "add/edit recurring payment" or you can click the Payments tab and click the "add/edit recurring payment" button located on that page.

Recurring payments will be effective the FOLLOWING statement. If your recurring payment is in effect, your bill will say "Total Amount Due - Do Not Remit" on the return stub. You can also view your paid bills under the "Payments" tab or contact customer service at 1.800.888.1300.

NOTE: IF YOUR RECURRING PAYMENT ISN'T IN EFFECT UNTIL THE FOLLOWING MONTH'S STATEMENT, YOU'LL NEED TO PAY YOUR CURRENT BILL STATEMENT BY GOING TO THE CURRENT BILLS TAB AND CLICKING "PAY BILL."

When will my payment be processed?
FOR PAYMENTS MADE FROM BANK ACCOUNTS

  • To initiate the online payment process, you must select the account(s) you want to pay and click pay bills. Then choose the appropriate "amount" and "date." This is the date your process will begin.
  • Depending upon the timing of the payment, the bill processing could take up to two business days so schedule accordingly.
  • Your payment may be withdrawn from your bank account after your payment date.
  • Payments scheduled for a holiday may be withdrawn from the bank account on the business day following the holiday.
  • Payments initiated after the due date shown on your bill may lead to late fees or cancellation of services if it is a repeated occurrence. Please initiate payments with sufficient time before your payment due date.

FOR PAYMENTS MADE FROM CREDIT CARDS

  • To initiate the online payment process using your MasterCard, Visa or Discover, you must select the account(s) you want to pay and click pay bills. Then choose the appropriate "amount" and "date." This is the date your process will begin.
  • A credit card payment must be made on or before the due date shown on your viewable bill and your current bill page.
  • Payments initiated after the due date shown on your bill may lead to late fees or cancellation of services if it is a repeated occurrence. Please initiate payments with sufficient time before your payment due date.

How do I know which payments I've already scheduled and which payments have been completed?
After paying a bill, you will receive a confirmation that the payment has been scheduled.

Before the scheduled payment date, your Payments tab will show the payment as "scheduled." When the scheduled payment is submitted to the payment processor, your Payments tab will show the payment as "pending." After the response is received, your Payments tab will show the payment as "approved" or "rejected."

My Account will display your payment history in the Payments tab for two years.

Can I extend the payment due date?
No. My Account bills are due on the same date as paper bills. Failure to pay by the due date may result in cancellation of your services

Can I make a partial payment?
No. Although My Account may allow you to pay only a partial amount, My Account bills are due on the same date as paper bills. Failure to pay by the due date may result in cancellation of your services.

Can I cancel a scheduled payment?
You may cancel a payment as long as it is listed on the Payments tab as "Scheduled." Please remember that failure to pay your bill by your due date could result in cancellation of your account.

Can I pick the date for recurring payments?
Recurring payments will be scheduled for the date requested by the customer. Please note that all payments scheduled for after the bill due date may be charged a late fee.

How do I change my bank account information?
For directions, see 'How do I update my Credit Card and Bank Account information?'.

What happens to scheduled payments if I delete the bank account that was used to set up the payment?
All scheduled payments will be cancelled if their status is "scheduled." You must make other arrangements to pay this bill.

For all other inquiries regarding Midco's billing/payment policies, please review the 2013 Annual Notice.

Personal Information

What if I forget my User ID or password?
User ID: You should choose a User ID that is easy for you to remember. If you forget your User ID, please call Customer Service at 1.800.888.1300.

Password: If you forget your password, go to the Log-On page and click "Forgot your Password." Enter your User ID and your password will be Emailed to the email address you provided during enrollment. 

How do I change my name or email?
Your name and email address may be changed in the Profile Section under the Edit My Profile tab.

Customer Service

How can I confirm if my payment has been processed?
The best way to see if your payment has been made is to check your payment status. Select the Payments tab to view your current payments and status.

How may I contact Midco via the Web or email? 
To contact Midco via the web, click the 'Contact Us' link in the lower section.

Technology

What software do I need to use My Account?
You can access My Account from any computer with an Internet connection and a web browser that supports 128 bit encryption. For more information or to upgrade your software, click on the link below for your browser type:

Microsoft Internet Explorer users - You will generally need version 10.0 or higher. To check the encryption level on you browser, click HELP> ABOUT and it will be listed. Click here for Microsoft upgrades and more information.

NetscapeNavigator Users - You will generally need version 4.0 or higher. Click here for Netscape upgrades and more information.

Firefox Users - You will be able to use any versions of Firefox available.