Billing & Online Account Support

Billing and Payments

You’ll receive a monthly bill for your Midco services, which are billed for the month in advance depending on services.

  • Your first bill pay may include installation charges, any equipment purchases made during installation, and charges for a full month’s service.
  • ON Demand movie rentals and pay-per-view events are billed after they occur.
  • If you’re taking advantage of a limited-time, special offer, your monthly statement will show all promotional discounts applied to your account. Services will return to normal pricing at the end of the discount period, which is noted on your statement each month.

You can learn more about the different areas of your statement, in our helpful Statement Quick Guide.

E-Statements and Paper Statements

We offer both e-statements and paper statements. In an effort to reduce paper consumption and save environmental resources, we encourage customers to opt in for e-statements.

Statement Viewing and Filing

View your statement in My Account, and file past bills to save them for future reference. 

Payment Methods and History

Choose from our available payment options and view past payments. 

Split Payments

Learn how to make your payments if you receive multiple Midco statements, known as split billing.

Payment Status

Follow these instructions to check the status of a pending, one-time payment. 

Payment Reminders

Set up payment reminders to help you avoid late fees and keep your account current.