Billing & Online Account Support

My Account 

Midco offers access to My Account through an online portal and an app.  

Register for My Account

Sign up for My Account to manage your services, pay your bill and more online. 

Forgot My Account Username or Password

We've all done it. Follow these instructions to retrieve your My Account username or reset your password.

Edit my information in My Account

Edit your phone number, account email, security questions, or account password within My Account. You can also add an authorized user or Midco account to your profile. 

Get the My Account App

After you've registered for My Account, download our app to manage your services, make payments, update preferences and more on your smartphone or tablet. 

E-Statements and Online Bill Pay

Here's how you can sign up for e-statements and pay your bill online. 

Notification Preferences

Choose what electronic and text notifications you'd like to receive. 


Secure Connections

With My Account and Shop, Midco has implemented several methods to ensure your information remains secure:

  • Unique User ID and password only you know
  • Secure Socket Layers (SSL) to ensure your internet connection and information are secure from outside inspection
  • 128-bit encryption makes your information unreadable as it passes over the internet
  • Automatic sign out if you’ve been inactive for more than 20 minutes

When enrolling in online accounts, making payments and shopping online, we strongly encourage you to use a private computer on a password-protected internet connection. Using public computers (such as schools and libraries) – or using your own computer or device while on public Wi-Fi – increases the risk of your information being compromised.

Technology Requirements

You can access My Account from any computer with an internet connection and a web browser that supports 128 bit encryption. For more information or to upgrade your software, click on the link below for your browser type. My Account is optimized for the three most recent versions of the following browsers:

  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox