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Billing & Online Account Support


Online My Account Access

Step 1: Locate Your Account Information

  • Your Midco account number from the first page of your Midco statement
  • Your Midco account name, which you can find in the address portion of your Midco statement
  • Your PIN, which may be a Midco-issued PIN or the last four digits of your social security number

 

Step 2: Sign Up Online

  1. Go to the My Account registration page.
  2. Enter your Account NumberCustomer Name and SSN/PIN. Click Continue.
  3. On the Account Registration screen, under Account Profile, enter your Home Phone (required).
    • Enter your Business Phone, Cell Phone and Nickname, if you would like.
  4. Enter the Email Address you’d like associated with your Midco My Account, and re-enter it to confirm.
    • Important: After you register, we’ll send an email to confirm your email address and activate your My Account. This activation link expires after 24 hours.
  5. Choose a My Account Username and Password, and re-enter your Password to confirm it. A bar will display the strength of your chosen password.
    • For security purposes, choose an alphanumeric password that’s 8-24 characters long.
    • Special characters (such as !, @ and ?) are not allowed.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
  6. Under Security Questions, choose your security questions and answers. (You’ll be prompted for these if you forget your My Account password in the future.)
  7. In the Go Paperless section, check the box to sign up for e-statements – to make it easier to get your bill and help our environment.
  8. Review the Terms of Service and Privacy Policy. Click the button for I Accept, Submit Registration.

 

Step 3: Check Your Email to Activate

Check your email (including junk and spam folders) for a message from Midco. Click the Activate button in the email to confirm your email address, activate your My Account and complete registration.

 

Step 4: Log In

Log in to My Account to manage your services, enroll in e-statements and auto pay, pay an existing bill, sign up for electronic notices from Midco and take advantage of other helpful tools.

Certain My Account functions are also available in the My Account App, which is available in the App Store® and Google Play™. 

 

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