Cable TV Support

If I have lost power, will I lose my Parental/Purchase Codes, Favorites, Reminders or Locks?

No, you will not lose this information. This information is stored in the memory of your set-top-box. If you want to ensure that your children will not view restricted programming while the programming information is being downloaded, you can set locks to be in place until the program information is available. To set locks in case of loss of power:

  1. Press the MENU key twice
  2. Page down and select SETUP menu
  3. Select PINs Setup
  4. Arrow down to "If power is lost, would you like to lock all programs until ratings and titles are restored?" Make sure answer is YES.