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Cable TV Support


New TiVo® Experience

Learn more about the new features you'll see after updating your TiVo® DVR. Learn how to use the remote, pair with Amazon Alexa and access all of the available features.

If your TiVo looks different than what shows below, check out this information for the Classic TiVo Experience.

Haven't updated to the new experience yet? It is now available to all customers with compatible TiVo® DVRs.1 See how to update your TiVo® DVR.

How to register your TiVo

Register your TiVo on TiVo.com in order to schedule recordings and more online or through the TiVo app.

How to use the TiVo app

Learn how set up, manage and stream recordings on your home network, using the TiVo app. You can even use the app as a remote control.

Control your TiVo box without lifting a finger – just ask Alexa instead.2

 

Here are some of the easy commands you can give Alexa. Note: you may need to add "on TiVo" to any command if there has been no activity on your TiVo device for 60 minutes or more.

  • Say “Alexa, pause” to pause playback.
  • Say "Alexa, play" to resume watching.
  • Say “Alexa, fast forward." To fast forward at higher speeds (up to three times faster), say "Alexa fast forward again."
  • Say “Alexa, previous” is like pressing the Instant Replay button (jumps back 8 seconds).
  • Say "Alexa, skip" or "Alexa, next" will skip a commercial break on SkipMode®-enabled shows.
  • Say “Alexa, change the channel to [number]."
  • Say “Alexa, change channel to [network name]" (e.g., CBS or ESPN). You must set up your Zip code in the Alexa app to enable this command. (Go to Settings, choose your device, then verify the Zip code under Device Location.)
  • Say “Alexa, go to Guide" opens the TiVo program guide.
  • Say “Alexa, go to Home” opens the TiVo Home screen.
  • Say "Alexa, go to settings" opens the TiVo settings screen.
  • Say "Alexa, launch [app name]" opens a streaming video app. Available apps include Prime Video, Netflix, HBO GO, and YouTube.

Learn more at TiVo.com.

Pair your TiVo with Alexa:
  1. Press the TiVo button on your remote to go to the Home screen.
  2. Choose Apps.
  3. Select the Alexa app.
  4. On the pairing screen, note the activation code and the name of your TiVo device(s). (You’ll need these during setup.)
    • If you have more than one TiVo device, do this on each device and note the activation code and name. Make sure each device has a unique, easily-recognizable name or you may not be able to complete setup. You can change the name of the box by selecting Update TiVo box name on the pairing screen.
  5. Open the Amazon Alexa app on your mobile device.
  6. In the menu, select Skills & Games.
  7. Enter TiVo in the search box.
  8. Choose TiVo from the list, and follow the on-screen instructions to pair your main TiVo device.
    • If you have more than one TiVo device, select Manage and Link Devices in the TiVo skill. Then choose Link another device and follow the on-screen instructions.

 

Learn more at TiVo.com.

Get tips and tricks for how to get the most out of the TiVo voice remote control.

Note: Older TiVo remotes will work with the newer TiVo Experience, but you won't have voice functionality. If your current remote does not have a Back button, use the Zoom button to go back on any screen.

You can upgrade your remote for a one-time $15 charge. Contact us or stop by your local Customer Experience Center to get the new remote.

Sample voice commands for your TiVo voice remote

Search by title, actor or keyword.

  • "Find The Good Place."
  • "Show me action movies with Jennifer Lawrence."

Add to your initial search command to get more specific.

  • After the command, "Show me romantic movies," you could add, "From the 90s with Tom Hanks."

Watch a show. 

  • "Play the latest episode of Outlander."

Launch an app.

  • "Launch Netflix."
  • "Launch YouTube."

Change channels.

  • "Go to ESPN."
  • "Change to channel 622."

Within three feet of your TiVo DVR or TiVo Mini, press any button. The red indicator light on your remote will flash amber for 30 seconds. Then your remote should automatically pair with your device.

If automatic pairing doesn’t occur, follow the below steps:

  1. Press the TiVo button.
  2. Go to Menu.
  3. Select Settings, and then Remote, CableCARD & Devices.
  4. Choose Remote Control Setup.
  5. Select Remote Control Pairing and follow the on-screen instructions.

If you have more problems, contact us.

These steps apply to the new TiVo Experience, whether you have the TiVo voice remote or one without voice capability.

  1. Press the TiVo button.
  2. Go to Menu.
  3. Select Settings, and then Remote, CableCARD & Devices.
  4. Choose Remote Control Setup.
  5. Select from the available options and follow the on-screen instructions to program your remote.

Learn all about My Shows – which contains all of your TiVo recordings and links to streaming options like YouTube. See how it delivers your shows more quickly and more beautifully than ever before.

QuickView and Trick Play put you in control. At a boring part of a show? Use QuickView to quickly see what’s on without missing any of your current show. Watching a recording? Trick Play lets you quickly rewind 8 seconds or fast forward 30 seconds.

How to use QuickView:
  • Press up on your remote to see what’s coming up on live TV with a one-line Guide. To close this panel, press Back(or Zoom) on your remote control.
  • Press down on your remote to display the SmartBar, with quick access to the shows you watch regularly, based on the time and day of the week.
  • Press left to bring up your favorite channels.
    • To set your favorites, go to Menu, then Settings and choose Channel Settings.
  • Press right to see what's playing on other tuners.

In each panel, use the up, down, left or right buttons to move around. Press OK to switch to a channel, tuner or show that’s airing, or to set up a recording.

To remove the background images from your TiVo Guide:

  1. Press the TiVo button on your remote.
  2. Select Settings, and then User Preferences.
  3. Choose Video Window & Background.
  4. In the top right, select Video On Home and change it to Video Window.
  5. Next, change Display Background Images from Yes to No.

 

1 Not all TiVo DVRs will be able to upgrade to the new experience. Voice functionality is not compatible with all TiVo Mini devices. Contact us with questions.
2 Amazon Echo and other Amazon devices not available for purchase through Midco. Amazon, Echo, Alexa, and all related logos and products are trademarks of Amazon.com, Inc. or its affiliates.