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Customer Support


Customer Guarantee

Great customer service starts with trusting your service provider.  We want to make sure your experience with Midco® is a positive one.  That's why we offer the following guarantees:

30-Day Money Back Guarantee

If you're not satisfied with your new or upgraded Midco service during the first 30 days from installation for any reason, we'll refund your money - including installation. No questions asked!

On-Time Guarantee

If our technician misses a scheduled appointment or arrives more than 15 minutes after a scheduled arrival time, you may be eligible for a credit of $25.00 on your account.

2016 Annual Notice