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Home Monitoring Support


How do I arm and disarm the Security System?

You can arm or disarm your system.

The Security status of your security system is displayed in the large Security Status header.

Arm Stay - Press to Disarm

This is the Security Status header when the status is
“Armed”. Click to disarm the system.

Disarmed - Press to Arm

When you arm the system, an Exit Delay period begins. The System Status Header indicates the number of seconds before the system is armed.

Arming in 60 Seconds

You must exit the premises and secure the Entry/Exit door before the Exit Delay period ends. If a door or window is still open when the Exit Delay period ends, the alarm is triggered and the central monitoring station is notified. The System Status Header indicates that an alarm was triggered and the security zone that caused the alarm.

Front Door Alarm

When someone enters an armed premises, an Entry Delay period starts (generally, around 30 seconds long). The System Status Header indicates that the entry delay countdown has begun.

Alarm in 19 Seconds

You must enter a valid keypad code before the end of the Entry Delay period to avoid triggering an alarm. If a valid keypad code is not entered by the end of the Entry Delay period, the alarm is triggered and the central monitoring station is notified.

After the Entry Delay period, the alarm will sound. There is a legally required short period after your alarm sounds at your house before the central monitoring station receives the notification (called an Alarm Transmission delay). You have this time to enter a valid keypad code to disarm the system. If you do so, a notification goes out to the central monitoring station to inform them that you have canceled the alarm.

CAUTION: Smoke alarms are reported without an Alarm Transmission delay or an Entry Delay. Consult Customer Care to understand the number of seconds configured for the Alarm Transmission Delay in your system.

When the Alarm Transmission delay period ends, the central monitoring station operator attempts to contact the people on your Emergency Dispatch list in the order they are listed.  The central monitoring station operator asks the first contact reached for the secret word (central station passcode) to ensure that the person is a valid Emergency Dispatch contact.

You must address any troubles in the System and Zone Trouble header before you can arm the system. The following conditions require that the zone be turned off before the system can be armed:

  • Sensor Tamper Detected
  • Tamper Detected
  • Sensor Communication Failure

It is NOT necessary to turn off a zone for any other troubles.

Disarming The System

  1. Click the Security Status header when it is in the Armed state:
    Arm Stay - Press to Disarm
    Or select Security > Disarm on the toolbar.
    A dialog is displayed:
    Disarm Your System
  2. Enter yout keypad code, and click Disarm.

Arming the System

  1. Click the Security Status header when it is in the Disarmed state.
    Disarmed - Press to Arm
    Or select Security > Arm on the toolbar.
    A dialog is displayed:
    Arm Your System Arm Away
  2. If any security zones are currently faulted or troubled, preventing the system from being armed, you must click the Turn Zone Off button for that zone before arming the system.
  3. Select the Arming Mode.
  4. Enter your keypad code.
  5. Click Arm Now.

Understanding Arming Modes

You can arm the system in any of the following modes:

  • Arm Away-Everybody is leaving.
  • Arm Stay-People are still active inside.
  • Arm Night-Everybody is going to bed.

Different arming modes utilize different rules for when sensors are tripped and for Entry/Exit delays.

  • An Exit Delay is a short period of time after the system is armed for you to leave your home through an Entry/Exit door after you arm your system (default 60 seconds).
  • An Entry Delay is a short period of time after a sensor is tripped at an Entry/Exit door if the system is armed (default 30 seconds).

You must enter a valid keypad code within the Entry Delay period to avoid sounding an alarm. 

Note: During Armed state and during the Entry Delay period, if the central system loses all connectivity with your TouchScreen, the system assumes an intruder has attempted to defeat the security system by destroying the TouchScreen. An alarm is immediately sent to the central monitoring station.

Arm Away Mode

The Arm Away mode is used when everyone leaves the house. The following rules apply:

  • Alarm trips immediately if a monitored Perimeter zone (non-Entry/Exit door or window) is opened.
  • Interior motion detectors are armed.
  • Entry/Exit zones start an Entry Delay.
  • Exit Delay starts when the system is armed.

For the Arm Away mode's Entry/Exit Delay period, the following rules apply:

  • When armed, the system audibly beeps once per second to announce that the system is in the Exit Delay period. During the last ten seconds of the Exit Delay period, the system audibly fast beeps (two beeps per second).
  • When an Entry/Exit door is opened, the Entry Delay period begins and the TouchScreen sounds an audible beep each second. The TouchScreen beeps twice per second in the last ten seconds of the Entry Delay period. The keypad code must be entered during this time to avoid sounding an alarm. During the Entry Delay period, the motion detectors do not log events.
  • A numerical countdown timer on the TouchScreen indicates how much time remains in the Exit Delay.
  • If an Entry/Exit door is opened, closed, and then opened again prior to the end of the Exit Delay, then the Exit Delay is restarted. This only occurs once.
  • If no Entry/Exit door opens and closes during the Exit Delay, the Arming Mode reverts to Armed Stay.
  • After Exit Delay, the Security Status header is relabeled Armed Away and the TouchScreen sounds two short beeps.

Armed Stay Mode

The Arm Stay mode is used to arm the system when there are still people in the premises. The following rules apply:

  • Alarm trips immediately if a monitored Perimeter zone (non-Entry/Exit door or window) is opened.
  • Interiormotion detectors are not armed.
  • Entry/Exit zones start an Entry Delay.
  • Exit Delay starts when the system is armed.
  • Exit Delay does not beep and is twice the length of Alarm Away mode.

For the Arm Stay mode, the Entry/Exit Delay, the following rules apply:

  • When an Entry/Exit door is opened the Entry Delay period begins and the TouchScreen sounds an audible beep each second. The TouchScreen beeps twice per second in the last ten seconds of the Entry Delay period. The keypad code must be entered during this time to avoid sounding an alarm.
  • When the system is armed, the Exit Delay period starts, BUT there is no audible beep during the Exit Delay period (as there is in Arm Away). The Exit Delay period is the time between the system being armed and when the alarm is actually activated. This gives the user time to leave through an Entry/Exit door.
  • The Exit Delay period is twice as long as for the Arm Away mode, and there is no audible alert during the countdown.
  • A numerical countdown timer indicates how much time remains in the Exit Delay period.
  • If an Entry/Exit zone is opened, closed, and then opened again prior to the end of the Exit Delay period, then the Exit Delay is restarted. This only occurs once.
  • After the Exit Delay, the Security Status header is relabeled Armed Stay and the TouchScreen sounds three short beeps.

Arm Night Mode

The Arm Night mode, is used when everyone is going to bed. This mode works the same as Arm Stay except that there is no Entry Delay period. If an Entry/Exit door is opened, an alarm sounds immediately.

Note: There is still an Alarm Transmission Delay period, and the Exit Delay period works the same as in Arm Stay mode.