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Home Security Support


Manage Emergency Contacts

If a Midco SmartHOME™ alarm is tripped, the central monitoring station will contact individuals on your emergency contact list to verify an alarm and confirm the identity of the individual – who must provide the secret word (or central station passcode).

  • We recommend that you provide your secret word to individuals on your home security emergency contact list.
  • You must have a minimum of two emergency contacts.
  • No more than two people can receive the alarm verification before police are called. Other contacts can be notified after police.
  1. Log in to the Midco SmartHOME app on your mobile device.
  2. Tap More, and then Contacts.
  3. Review the list of contacts. Complete one of these actions:
    • To modify the details for an existing contact, tap the contact you'd like to edit. Update the contact details, and tap Save.
    • To delete a contact, tap the contact you'd like to edit. Tap Delete Contact and then Yes on the confirmation window.
    • To add a new contact to the list, tap the plus symbol. Enter the First NameLast NamePhone type and Phone Number. If you’re entering a non-emergency contact, you must also provide an Email. Tap Save.
  1. Log in to the Subscriber Portal.
  2. On the toolbar, select Security and then Emergency Dispatch Setup.
  3. On the Emergency Dispatch window, review the list of contacts. Complete one of these actions:
    • To add a new contact to the list, click Add Contact.
    • To modify the details for an existing contact or when the individual is contacted, click the pencil icon next to that contact.
  4. On the Emergency Contact window, complete or edit the following details as necessary.
    • Contact details: Enter the First Name, Last Name and Phone number. Indicate whether the phone number is a Home, Work, Mobile or Other number.
    • Contact preferences: Select a number for the call order for this person and phone number. Under When to Call, choose either Verify alarm before calling police or Notify after police called.
  5. Click Save.
  1. Log in to the Subscriber Portal.
  2. On the toolbar, select Security and then Emergency Dispatch Setup.
  3. In the Call Order column, click the pointer arrows icon.
  4. Drag the contact up or down to the appropriate order. Note: You cannot change the order of the first emergency contact.
  1. Log in to the Subscriber Portal.
  2. On the toolbar, select Security and then Emergency Dispatch Setup.
  3. On the Emergency Dispatch window, review the list of contacts. Click the trash icon next to that contact.
  4. Click Yes to confirm the deletion.