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Alarms & Armed States

Secure Your Home

Arm or disarm your system with the Midco SmartHOME™ app, online through the subscriber portal1 or your in-home touchscreen. Learn more about the different armed states you can set, and what happens when an alarm is triggered.

There are four states you can set for your security system.

  • Disarmed – Your security system is not armed, and no alarms will sound.
    • Disarming your system does not affect smoke and carbon monoxide detectors. These cannot be turned off or bypassed. They will work whether your system is armed or not.
  • Arm Stay – Use this armed state when people are active inside your home, but you want doors and windows to be armed. Motion detectors aren’t armed, and the alarm will sound if window or door sensors are tripped.
    • The default time limit before the alarm will go off: 120 seconds with no beeping.
  • Arm Night – Set your security system to this armed state when everyone is going to bed. Motion detectors aren’t armed, and the alarm will sound immediately when sensors detect a door or window is opened.
  • Arm Away – Use this armed state when everyone is leaving your home. Motion detectors and door and window sensors are armed.
    • After a sensor has been tripped, the default time delay setting is 30 seconds. The system will audibly beep once per second for 20 seconds, and then twice per second in the last 10 seconds.

Note: Self-monitored packages purchased prior to January 29, 2018, will not trigger alarms or alerts to our professional monitoring center. Instead, the system will trigger any alerts you have configured.

To arm the security system using the Midco SmartHOME app:

  1. Log in to the Midco SmartHOME app on your mobile device.
  2. On the Home screen, tap Disarmed.
    • To bypass any home security zones, tap Arm Anyway.
  3. Tap the armed status you want to set.
  4. Enter your passcode or use your Fingerprint/Touch ID. Your system will arm in a few seconds and indicate the new armed status.

To disarm the security system, log in to the Midco SmartHOME app and tap Armed. Then enter your four-digit passcode or use your Fingerprint/Touch ID to disarm the system.

To arm the security system using your in-home touchscreen:

  1. Tap your in-home touchscreen.
  2. On the Home screen, tap Disarmed – Press to Arm.
  3. Select the armed status you want to set.
    • Tap the Turn Zone Off button for any security zones you want to bypass. Follow the prompts to enter your passcode to turn off the zone.
  4. Enter your passcode to arm the system.

To disarm the security system, on the Home screen, touch Armed Away – Press to Disarm. Then enter your passcode to disarm the system.

As of October 15, 2018, the online subscriber portal is no longer supported. We recommend you download the Midco SmartHOME app on your mobile device instead.

To arm the security system using the subscriber portal:

  1. Log in to Midco.com/SmartHOMEportal.
  2. Select the Security Status header when it’s in the Disarmed state, or select Security and then Arm on the toolbar.
    • If any security zones are currently faulted – preventing the system from being armed – click the Turn Zone Off button for that zone before arming the system.
  3. Select the armed status you want to set.
  4. Enter your passcode.
  5. Select Arm Now.

To disarm the security system:

  1. Log in to Midco.com/SmartHOMEportal.
  2. Select the Security Status header when it’s in the armed state, or select Security and then Disarm on the toolbar.
  3. Enter your passcode, and select Disarm.

To avoid having authorities called after your alarm is tripped, enter your passcode within the set time limit.

If you have an emergency, use the emergency alarms located on the touchscreen to notify the proper authorities, or enter your duress code to turn off the alarm, but still notify the police.

When an alarm is triggered:

  1. A signal is sent to our 24/7/365 professional monitoring facility via your internet connection or the cellular backup connection.
  2. A trained operator will either immediately dispatch emergency services or attempt to contact you and/or your specified emergency contacts, using the phone numbers you provided.

The operator will immediately dispatch emergency services if your duress code is entered or either the silent or audible panic alarm is triggered.

The operator will attempt a verification call before dispatching emergency services if:

  • a fire alarm is activated on the touchscreen
  • a smoke detector signals it has detected smoke
  • a perimeter alarm is triggered (such as in a burglary)
  • a carbon monoxide detector signals it has detected CO2
  • a motion sensor alarm is triggered
  • a door/window sensor alert is triggered
  • a tamper alarm is triggered (if the system is armed and is tampered with)
  • a smash and grab alarm is triggered.

The operator will attempt a verification call without dispatching emergency services if the system detects:

  • a water leak
  • AC loss
  • low system battery
  • sensor trouble
  • low battery on equipment

The phone number for the central monitoring station is 1.800.475.3331.

Premier or Basic Package customers: When an alarm is triggered, the steps above apply.

Control or Essentials Package customers: For self-monitored packages, the Midco SmartHOME system will trigger any alerts you have configured. Self-monitored systems do not send an alert to a professional monitoring center. For example, if you set up an alert to send a text to you, your spouse and your neighbor in case of an alarm, if the system detects water in your basement, it will alert those three contacts via text message.

If your home security system sets off a false alarm, your municipality may have false alarm ordinances, and charges vary. Contact your local municipality for more information.

Note: This does not apply to self-monitored packages purchased prior to January 29, 2018.

These modes only apply to self-monitored customers who purchased Midco SmartHOME prior to January 29, 2018. Use these modes to create rules that define what your system should do when certain events happen.

  • Home: People are home. This is the default status until you change it.
  • Away: Your home is not occupied.
  • Night: Your home is occupied and everyone has gone to bed.
  • Vacation: Your home will be unoccupied for an extended amount of time.

Midco SmartHOME is not available in all areas. Certain equipment may be limited by local ordinance or dwelling. Midco SmartHOME requires Midco Internet 50 service or higher. The Midco SmartHOME app and Subscriber Portal are not accessible from all countries outside of the United States. Customer is liable for damaged or stolen equipment, and for false alarms. False alarm ordinances may apply. Contact your local municipality for more information. Some municipal ordinances may restrict smoke alarm installation. Cellular signal strength may affect system performance. Service is provided under Terms and Conditions at Midco.com/Legal.

1 As of October 15, 2018, the online subscriber portal is no longer supported. We recommend you download the Midco SmartHOME app on your mobile device instead. 

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