{{oc.data.outages.outageMessage}}

Home Security Support


Alarms and Armed Statuses

Learn more about how to arm your home security system, the different armed statuses you can set, and what happens when an alarm is triggered.

Disarmed: System is not armed.

Arm Stay: People are still active inside.

  • Motion detectors are not armed.
  • Alarm trips if sensors detect a door or window is opened.
  • Default time limit before alarm goes off: 120 seconds with no beeping.

Arm Night: Everyone is going to bed.

  • Motion detectors are not armed.
  • Alarm trips if sensors detect a door or window is opened.
  • There is no delayed alarm in this setting. The alarm will sound immediately.

Arm Away: Everyone is leaving.

  • Alarm trips if sensors detect a door or window is opened or if interior motion detectors sense motion.
  • After sensor has been tripped, the system audibly beeps once per second, and twice per second in the last 10 seconds. The default time limit setting for the delay is 30 seconds.

Self-Monitored Armed Statuses

These statuses only apply to self-monitored customers who purchased Midco SmartHOME prior to January 29, 2018.

  • Home: People are home. This is the default status until you change it.
  • Away: Your home is not occupied.
  • Night: Your home is occupied and everyone has gone to bed.
  • Vacation: Your home will be unoccupied for an extended amount of time. 

To arm the security system:

  1. Log in to the Midco SmartHOME app.
  2. On the Home screen, tap Disarmed
  3. To bypass any home security zones, tap Arm Anyway.
  4. Tap the armed status you want to set.
  5. Enter your 4-digit security code or use your Fingerprint/Touch ID. Your system will arm in a few seconds and indicate the new armed status. 

To disarm the security system: 

  1. Log in to the Midco SmartHOME app.
  2. Tap Armed, and then enter your four-digit security code or use your Fingerprint/Touch ID to disarm the system. 

To arm the security system:

  1. Log in to Midco.com/SmartHOMEportal.
  2. Click the Security Status header when it’s in the Disarmed state, or select Security and then Arm on the toolbar.
  3. If any security zones are currently faults – preventing the system from being armed – click the Turn Zone Off button for that zone before arming the system.
  4. Select the armed status you want to set.
  5. Enter your four-digit security code.
  6. Click Arm Now.

To disarm the security system:

  1. Log in to Midco.com/SmartHOMEportal.
  2. Click the Security Status header when it’s in the armed state, or select Security and then Disarm on the toolbar.
  3. Enter your four-digit security code, and click Disarm.

To arm the security system:

  1. Tap your in-home touchscreen.
  2. On the Home screen, tap Disarmed – Press to Arm.
  3. Select the armed status you want to set.
  4. Tap the Turn Zone Off button for any security zones you want to bypass.
  5. Follow the prompt to enter your passcode to turn off the zone.
  6. Enter your four-digit security code to arm the system. 

To disarm the security system:

  1. Tap your in-home touchscreen.
  2. On the Home screen, touch Armed Away – Press to Disarm.
  3. Enter your four-digit security code to disarm the system.

To avoid having authorities called after your alarm is tripped, enter your keypad code within the set time limit. If you have an emergency, use the emergency alarms located on the touchscreen to notify the proper authorities, or enter your duress code to turn off the alarm, but still notify the police. 

When an alarm is triggered:

  1. A signal is sent to our 24/7/365 professional monitoring facility via your internet connection or the cellular backup connection.
  2. A trained operator will either immediately dispatch emergency services or attempt to contact you and/or your specified emergency contacts, using the phone numbers you provided.
    • The operator will immediately dispatch emergency services if your duress code is entered or either the silent or audible panic alarm is triggered.
    • The operator will attempt a verification call before dispatching emergency services if: a fire alarm is activated on the touchscreen; a smoke detector signals it has detected smoke; a perimeter alarm is triggered (such as in a burglary); a carbon monoxide detector signals it’s detected CO2; a motion sensor alarm is triggered; a door/window sensor alert is triggered; a tamper alarm is triggered (if the system is armed and is tampered with); or a smash and grab alarm is triggered.
    • The operator will attempt a verification call without dispatching emergency services if the system detects: a water leak, AC loss, low system battery, sensor trouble, or low battery on equipment.

The phone number for the central monitoring station is 1.800.475.3331.

For additional information on armed settings, see the subscriber portal user guide.

For Midco SmartHOME packages purchased before January 29, 2018:

  • Premier or Basic Package customers: When an alarm is triggered, the steps above apply.
  • Control or Essentials Package customers: For self-monitored packages, the Midco SmartHOME system will trigger any alerts you have configured. Self-monitored systems do not send an alert to a professional monitoring center. For example, if you set up an alert to send a text to you, your spouse and your neighbor in case of an alarm, if the system detects water in your basement, it will alert those three contacts via text message. 

Emergency contacts for your account may need your security system passcode to turn off an alarm. It's your decision whether to share your account information with emergency contacts. You can learn more in Access Codes and Emergency Contacts.

Controls or Essentials self-monitored packages purchased before January 29, 2018, do not support alarms. 

Smoke and carbon monoxide detectors cannot be turned off or bypassed and will work whether your system is armed or not.

Controls or Essentials self-monitored packages purchased before January 29, 2018, do not support smoke detectors. 

If your home security system sets off a false alarm, it's important to keep in mind that some municipalities have false alarm ordinances, and charges vary. Contact your local municipality for more information. 

This does not apply to Control or Essentials self-monitored packages purchased before January 29, 2018.