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Home Security Support


Apps & Web Portal

You can access your Midco SmartHOME™ solution from anywhere using the Midco SmartHOME app and online subscriber portal – as well as through your in-home touchscreen.1

 

Mobile App

The Midco SmartHOME mobile app2 gives you virtual control over your home at the touch of your fingers using your iPhone®, iPod Touch®, iPad® or Android™ device. The app is available for download on the App Store® and Google Play™.

To log in to the Midco SmartHOME app:

  1. Download the app from the App Store or Google Play.
  2. Enter your Username and Password.
  3. Tap Sign In.

To view a tutorial of the Midco SmartHOME app:

  1. Download the app from the App Store or Google Play.
  2. On the app login page, tap Take a Tour.
  3. Navigate through the tutorial as you wish. When you’re finished, select Sign Out.

 

Subscriber Portal

With the Subscriber Portal, you can manage your Midco SmartHOME touchscreen, touchscreen apps and connected devices. For security purposes, your password is required each time you access the Subscriber Portal.

To log in to the Subscriber Portal:

  1. Visit the Subscriber Portal URL provided to you, or go to Midco.com/SmartHOMEportal.
  2. Enter your Username and Password.
  3. Click Sign In.

If you’ve forgotten your login information, click the appropriate username or password link – and follow the on-screen instructions to retrieve or reset your login information. If you unsucessfully enter your login credentials five consecutive times, you will be locked out of the Subscriber Portal for 30 minutes. This security measure prevents unauthorized users from trying to access your account.

Users with pop-up blockers turned on: After you’ve logged in to the Subscriber Portal, you need to disable the pop-up blocker for this website in order to view saved video and photos.

 

Touchscreen

The Midco technician will set up your in-home touchscreen for use during installation. To access the touchscreen after that, simply tap the screen. Your keypad master access code is not required to log in to the touchscreen. Your keypad master access code may be required if you modify Midco SmartHOME settings via the touchscreen.

 

Services are not available in all areas, and some restrictions apply. For more details and assistance, please contact us at Midco.com/Contact.  
1 Midco SmartHOME is not available in all areas. Certain equipment may be limited by local ordinance or dwelling. Extended payment period (12 months) is available for Midco SmartHOME equipment for new customers. If customer cancels prior to the payment period ending, they will be responsible for any remaining balance upon disconnect and for returning any leased equipment. Touchscreen lease cost ($5/mo.) is included in package cost. Touchscreen must be returned to Midco if contract is canceled. Customer is liable for damaged or stolen equipment. Equipment and features that include arming/disarming and alerting of emergency services require professionally monitored service. Midco SmartHOME requires Midco Xstream® 25 or higher. Customer is liable for damaged or stolen equipment, and for false alarms. False alarm ordinances may apply. Contact your local municipality for more information. Some municipal ordinances may restrict smoke alarm installation. Cellular signal strength may affect system performance. Service is provided under Terms and Conditions at Midco.com/Legal.
2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc.