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Manage Contacts

Emergency Contacts

If an alarm is tripped, the central monitoring station will contact individuals on your emergency contact list to verify an alarm and confirm the identity of the individual – who must provide the secret word (or central station passcode).

  • We recommend that you provide your secret word to all individuals on your emergency contacts list.
  • You must have a minimum of two emergency contacts.
  • No more than two people can receive the alarm verification before police are called. Other contacts can be notified after police.
  1. Log in to the Midco SmartHOME app on your mobile device.
  2. Tap More, and then Contacts.
  3. Review the list of contacts. Complete one of these actions:
    • To modify the details for an existing contact, tap the contact you'd like to edit. Update the contact details, and tap Save.
    • To delete a contact, tap the contact you'd like to edit. Tap Delete Contact and then Yes on the confirmation window.
    • To add a new contact to the list, tap the plus symbol. Enter the First Name, Last Name, Phone type and Phone Number. If you’re entering a non-emergency contact, you must also provide an Email. Tap Save.

As of October 15, 2018, the online subscriber portal is no longer supported. We recommend you download the Midco SmartHOME app on your mobile device instead. Contact us with questions.

To view your emergency contacts in the online subscriber portal:

  1. Log in to the online Subscriber Portal.
  2. On the toolbar, select Security and then Emergency Dispatch Setup.
  3. Here, you can review your list of contacts.
    • To add a new contact to the list, click Add Contact.
    • To modify the details for an existing contact or for when the individual is contacted, click the pencil icon next to that contact.
    • To delete a contact, select the trash icon next to that contact, and click Yes to confirm the deletion.

If you selected to add or modify a contact, you’ll see the Emergency Contact window. Complete or edit the following details as necessary, and then click Save.

  • Contact details: first name, last name and phone number. Note: you must indicate whether the phone number is a Home, Work, Mobile or Other.
  • Contact preferences: Select a number for the call order for the person and phone number. Under When to Call, choose either Verify alarm before calling police or Notify after police called.

As of October 15, 2018, the online subscriber portal is no longer supported. We recommend you download the Midco SmartHOME app on your mobile device instead. Contact us with questions.

You can modify the order the central monitoring station will call your contacts.

  1. Log in to the online Subscriber Portal.
  2. On the toolbar, select Security and then Emergency Dispatch Setup.
  3. In the Call Order column, click the pointer arrows icon.
  4. Drag the contact up or down to the appropriate order. Note: You cannot change the order of the first emergency contact.

The Midco SmartHOME app and Subscriber Portal are not accessible from all countries outside of the United States. Midco SmartHOME requires Midco Internet 50 service or higher. Customer is liable for damaged or stolen equipment, and for false alarms. False alarm ordinances may apply. Contact your local municipality for more information. Cellular signal strength may affect system performance. Service is provided under Terms and Conditions at Midco.com/Legal.