Home Security Support

Policies, Terms & Forms

Terms and Conditions


Direct Shipping Policy

After you place your Midco SmartHOME™ order, you’ll receive a confirmation email. We will ship your equipment directly to your door, so it arrives prior to your home security system installation.

If you want the equipment shipped to a different address than the installation address, mention this to Midco when you order your equipment, or contact us at 1.800.888.1300 as soon as possible.

Once it arrives, please put the package in a safe place and leave it unopened. Do not try to turn on any equipment or install it yourself. This could cause issues at your scheduled installation – possibly resulting in your installation taking longer than expected.


Midco SmartHOME and Pets

Your Midco SmartHOME system is designed to accommodate pets. For example, our motion sensor is able to avoid detecting pets up to 85 pounds. When our technician installs your home security system, they will help you customize your system and equipment to fit your specific needs.


Rental Properties

Even if you rent your home or apartment, you can have a Midco SmartHOME security system installed. There are some restrictions on equipment – for example, you cannot have outdoor cameras installed in an apartment complex. You must also have a Landlord Permission Form completed before we can install your home security system.


Homeowner’s Insurance Discount

Midco SmartHOMETM is a UL-certified monitoring system, which means you may be eligible for a homeowner’s insurance discount. Check with your insurance agent to see if you should submit the Midco SmartHOME Homeowner's Certificate of Security System Installation.