Home Security Support
Midco SmartHOME’s professionally monitored security service1 automatically reverts to battery backup during a power outage.
If you signed up for a self-monitored system with Midco prior to January 29, 2018, you won’t have Midco SmartHOME service during a power outage, because battery backup is not available.
The professionally monitored Midco SmartHOME home security system automatically reverts to cellular backup during an internet outage.
If you signed up for a self-monitored system with Midco prior to January 29, 2018, you won’t have Midco SmartHOME service during an internet outage. A live internet connection is the only connectivity for self-monitored service, as a backup cellular service is not available.
App Installation Issues
If you’re having problems installing the Midco SmartHOME app2, there are several items to check on your mobile device (with an active internet connection):
- Make sure you’re using a supported device and operating system, as described in the app in the respective app store.
- Check the storage space available on your mobile device. You may not have enough free space to download the Midco SmartHOME app. The app is about 62 MB in size, with variations by device.
- Make sure you have an active internet connection.
- If you’re using an Apple® device, be sure you’re entering the correct Apple ID and password.
Expert Support and Service Visits
If have an issue with your Midco SmartHOME security system, we encourage you to contact our customer care team via chat or social media at Midco.com/Contact, or by phone 24/7 at 1.800.888.1300. If it’s determined that a technician needs to visit your home, this will result in a service visit. Your Midco SmartHOME monthly fee does not include service calls.