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Internet Support


Email Export and Import (Kansas)

With Midco activating services in Kansas, customers are experiencing some changes to their email addresses on record with WOW!.  

  • Sunflower.com email addresses: Customers with these email addresses will keep them, and use the same password on Midco Webmail.
  • Wowway.net, Wowway.com or Knology.net email addresses: We’ve reserved Midco.net email addresses for customers with these email addresses, which are not transferring over to Midco. Each customer with email addresses received a Midco mailer in mid-June with their new email addresses and password.

For details on logging in to your email with Midco, visit our Get Started page for Kansas customers.

Customers will keep access to the WOW! email platform until September 25, 2017. We strongly encourage customers to be proactive in cleaning up their old email accounts and moving information they want to save to the Midco email system.

Important: Even though Sunflower.com users will keep their address, email and password – their email account, messages, contacts and calendar will not automatically transfer to the Midco email system.

Follow these instructions on how to transition your email messages, contacts and calendar.

 

Contacts

To move your contacts from your WOW! email account to your email from Midco:

  1. Log in to your WOW! email account from a computer.
  2. Click Address Book, and review your contacts. Make sure to delete all information you don’t want to move to your email with Midco.
  3. Click the Preferences tab.
  4. On the left side of your screen, select Import/Export.
  5. In the Export section, select Contacts as your type of export.
  6. Next to Source, click All Folders.
  7. On the Choose Folder popup window, click Contacts, and then OK.
  8. Click Export.
  9. On the popup window, select Save File, and then OK. Your .csv file will save automatically to a default location (typically My Documents, Downloads or the Desktop).
  10. Log in to your Midco email. (If you aren’t sure what your email address is, visit our Get Started page for Kansas customers. Then, review the email transition information on the page.)
  11. At the top of the page, choose Contacts.
  12. On the Contacts screen, locate and click the down arrow to the right of the trash bin icon. Click Import.
  13. When the Open window appears, navigate to the .csv file you exported from your WOW! email account. (As noted earlier, this file may be in My Documents, Downloads or your Desktop.)
  14. Click the file name and then Open. A confirmation message will display when your information has been imported, and the contacts will appear in your Midco email contact list.

 

Calendar

To move your calendar from your WOW! email account to your email from Midco:

  1. Log in to your WOW! email account from a computer.
  2. Click Calendar, and review your calendar (including past calendar appointments). Make sure to delete all information you don’t want to move to your email with Midco.
  3. Click the Preferences tab.
  4. On the left side of your screen, select Import/Export.
  5. In the Export section, select Calendar as your type of export.
  6. Next to Source, click All Folders.
  7. On the Choose Folder popup window, click Calendar, and then OK.
  8. Click Export.
  9. On the popup window, select Save File, and then OK. Your .ics file will save automatically to a default location (typically My Documents, Downloads or the Desktop).
  10. Log in to your Midco email.(If you aren’t sure what your email address is, visit our Get Started page for Kansas customers. Then, review the email transition information on the page.)
  11. At the top of the page, choose Calendar.
  12. On the left side of the Calendar screen, click the down arrow to the right of the My Calendar label.
  13. Click Import ICS file, and when the popup window appears click Import.
  14. When the Open window appears, navigate to the .ics file you exported from your WOW! email account. (As noted earlier, this file may be in My Documents, Downloads or your Desktop.)
  15. Click the file name and then Open. The calendar items will appear in your Midco email calendar.

 

Email Messages

Although the WOW! email import/export feature allows you to export your email messages, a single file cannot be imported into your email from Midco. Instead, you can complete a “mass forward” to move messages to your Midco email – so you don’t have to do so one message at a time.

To move your email inbox files (en masse) from your WOW! email account to your email from Midco:

  1. Log in to your WOW! email account from a computer.
  2. Click Mail, and review your email messages. Make sure to delete information you don’t want to move to your email with Midco.
  3. Once you have a clean inbox, click the checkbox above your messages to select all, or individually select emails. (Please be sure to keep an eye on the size of the email messages you’re forwarding, as the maximum size is 25 MB for a single email. You may need to complete the mass forward in groups of emails.)
  4. Click Forward.
  5. In the To line, enter your email address for your new email with Midco.
  6. Click Send.
  7. Log in to your Midco email. (If you aren’t sure what your email address is, visit our Get Started page for Kansas customers. Then, review the email transition information on the page.)
  8. Check your inbox for the message from your WOW! email. Rather than showing as individual items in your inbox, your forwarded emails will appear as attachments to a single email message.
  9. View or download your emails from your Midco email as you need.