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Internet Support


How do I get a modem?

You can choose to purchase a modem through Midco® when you place your order with us by phone or online. Retail stores may also offer modems; however, we require that you use a modem that's on our approved modems list, because this equipment is qualified to work with our network. 

To get the optimal speeds for your Internet package, we strongly recommend a DOCSIS 3.0 modem. Older modems may work, but may reduce your Internet speed capabilities to lower than what you’re paying for with your package.