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Reboot Modem

Reset Your Modem

Like your computer, smartphone and other tech, modems need periodic resets, too, because things can go wrong from time to time. Your modem is like a computer. It has a CPU, memory and local storage – all running on an operating system. Rebooting helps clear out outdated or invalid network information – and reset your system after firmware or software updates.

  1. Unplug the small, black power cord from the back of the modem. Check the front of the modem to ensure that all the lights have turned off.
  2. After 30 seconds, plug in the modem.
    • Once power is restored, wait up to five minutes for the modem to come back online.
    • Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
  3. If you have a router connected, reboot that equipment after your modem is back online.
  4. Test the connection again by attempting to access a public website such as Midco.com.

If you need assistance, please contact us.

  1. Log in to My Account.
  2. Go to Internet. Under your modem equipment, select Reboot Modem.
  3. Check the front of the modem to ensure that all the lights have turned off.
    • Wait up to five minutes for the modem to come back online.
    • Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
  4. If you have a router connected, reboot that equipment after your modem is back online.
  5. Test the connection again by attempting to access a public website such as Midco.com.

If you need assistance, please contact us.

Note: Modem reboot may not be available in My Account for all customers.

  1. Log in to your account in the My Account app (available in the App Store and Google Play1).
  2. Select Services from the bottom menu.
  3. Choose Internet and then Reset My Equipment.
    • If the reset is successful, a message will display in the app. If you don’t receive a success message, contact us.
  4. Check the front of the modem to ensure that all the lights have turned off.
    • Wait up to five minutes for the modem to come back online.
    • Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
  5. If you have a router connected, reboot that equipment after your modem is back online.
  6. Test the connection again by attempting to access a public website such as Midco.com.

If you need assistance, please contact us.

Note: Modem reboot may not be available in the My Account App for all customers.

1 Apple and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple  Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.

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