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Internet Support


What is a DOCSIS 3.0 modem?

DOCSIS stands for Data Over Cable Service Interface Specification. This means that the modem conforms to international standards required for proper connectivity. In this case, you'll need a modem that conforms to 3.0 standards. These modems support Internet Protocol version 6 (IPv6), which is essential for connecting to our network. To enjoy faster internet speeds, more advanced equipment such as the DOCSIS 3.0 modem is required.

The DOCSIS 3.1 cable modem is now available. Residential customers with Midco Xstream Gig are encouraged to use this model to get the full capabilities of their internet service. 

While the DOCSIS 2.0 modem may still work for your personal needs, please note that the equipment does not support higher speeds. For instance, an older 2.0 modem will limit your capability to get the speeds associated with even our basic Midco Xstream® 75 internet package.