Midco Security Practices

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Protecting Customers Online

Midco® does not monitor your activities online.

  • We do not block, control, modify or inhibit any application-specific traffic.
  • We do not monitor specific customer activities on the internet, like web page views or content downloads.
  • Learn more about how we believe in an open internet.

To protect our customers, we monitor overall network activity to detect and prevent possible security breaches and respond appropriately – including and up to suspending or terminating accounts of any customers responsible for such breaches.

Midco legal policies apply to use of our services.

Midco protects its customers by using specific security measures.

  • All incoming email to Midco-hosted email servers is scanned for spam or viruses. If spam email or a virus is detected, the email message is automatically deleted.1
  • Outgoing email from Midco-hosted email is scanned for viruses and deleted if a virus is found.1
  • Midco has specific password requirements for customer email accounts and customer online account management (My Account).
  • Access to customer information by employees is limited (to protect our customer’s privacy).
  • Midco maintains secure servers for customer information and email accounts.

Midco monitors network activity to determine if there have been any security breaches and addresses any attempts to breach customer information or security based on the nature of the attempt. Depending on the circumstances, responses may include (but is not limited to):

  • Suspending or terminating customer accounts
  • Disciplining involved employee(s)
  • Blocking access to customer account(s) until security is re-established

While everyone enjoys the entertainment you can find online, you are responsible for the proper use of your internet service. Unauthorized downloading and sharing of copyrighted materials (like movies, books, music, etc.) is a crime – and can easily introduce viruses and other malware to your computer.

This activity can be traced to you, and copyright holders can file civil suits seeking significant financial penalties. Be sure everyone in your household realizes the potential penalties that may result from copyright infringement. For more, review Midco’s Internet Subscriber Agreement and Acceptable Use Policy.

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1 These security measures only apply to Midco email accounts. Customers can disable some email security measures if they choose in My Account.