My Internet is Running Slow - Wireless Connection
Wireless signals are susceptible to many different types of interference. Because of this, it is common for speeds to be reduced by up to 50% when connected through a wireless device. To accurately test the speed coming through the modem please connect an Ethernet cord from a desktop or laptop directly to the modem, bypassing a router if present, and visit speedtest.midco.net.
Often times a simple power cycle will correct issues that result in slow Internet speeds by reestablishing a stuck connection or a failed firmware update. Follow the steps below to complete a power cycle.
- Unplug power cable from rear panel of the modem
- Leave unplugged for about 15 seconds
- Plug power cable back in to rear panel of the modem
- Once power is restored, allow 2 to 3 minutes for modem to come back on line and test the connection by attempting a speed test at speedtest.midco.net.
If these steps did not restore the connection please contact our Technical Support team at 1.800.888.1300.
Note: If there are multiple devices and only one is offline, the issue is likely due to the device and the device manufacturer should be contacted to restore the connection.