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Internet Support


My Internet is Running Slow - Wireless Connection

Wireless signals are susceptible to many different types of interference. Because of this, it is common for speeds to be reduced by up to 50% when connected through a wireless device. To accurately test the speed coming through the modem please connect an Ethernet cord from a desktop or laptop directly to the modem, bypassing a router if present, and visit speedtest.midco.net.

Often times a simple power cycle will correct issues that result in slow Internet speeds by reestablishing a stuck connection or a failed firmware update. Follow the steps below to complete a power cycle.

  1. Unplug power cable from rear panel of the modem
  2. Leave unplugged for about 15 seconds
  3. Plug power cable back in to rear panel of the modem
  4. Once power is restored, allow 2 to 3 minutes for modem to come back on line and test the connection by attempting a speed test at speedtest.midco.net.

If these steps did not restore the connection please contact our Technical Support team at 1.800.888.1300.

 Note: If there are multiple devices and only one is offline, the issue is likely due to the device and the device manufacturer should be contacted to restore the connection.