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Internet Support


The power light is off on my modem. What does that mean?

If your modem light is off, that means there is no power going to your modem. Check all the cables on the back of your modem. Make sure they are plugged in tightly, and make sure the power pack is plugged into the wall outlet. If the light is still off, try plugging the modem into a different wall outlet. If you still do not have power to your modem, please contact our Technical Support Team via phone for further assistance.