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Phone Support


What happens if power is lost? Will I lose my phone service or 911 service?

It is important to us that your safety is guarded in the event of a power outage. Your phone service equipment is backed up with constantly charging battery packs.1 If a power outage occurs, the battery back-up will provide up to eight hours of dial tone access if you use a corded phone. During a power outage, it's recommended that you limit phone usage so the dial tone is available for emergencies. In the event of a power outage, you should NOT touch the batteries, connections or equipment, as this can affect the battery life. If the batteries are removed during a power outage, dial tone will be lost until the power is restored, even if the batteries are replaced. Once power is restored, the batteries will begin charging again.

As with all of Midco┬« services, we monitor the quality of our service 24/7. We respond immediately to any and all service interruptions.

1Not available in all areas