{{oc.data.outages.outageMessage}}

Call Blocking & Screening

Anonymous Call Rejection

Reject all incoming calls that have been blocked or marked as private or anonymous calls. Please note some calls do not have caller ID information, because of equipment limitations of the caller’s service provider.

Metaswitch Voicemail: All KS customers and any customers installed after October 16, 2020.

  • To activate anonymous call rejection, lift your handset, and press *77. You will hear a message confirming the feature has been activated.
  • After activation, anonymous callers hear a message stating that you're not accepting blocked calls, and your phone doesn't ring. The message instructs callers to dial *82 and to redial your number in order to reach you, which will unblock them for one call.
  • To deactivate anonymous call rejection, lift your handset, and press *78. A message will confirm the service has been canceled.

APMAX Voicemail: MN, ND and SD customers installed before October 16, 2020.

  • To activate anonymous call rejection, lift your handset, and press *78. You will hear two fast busy signals to confirm that the service has been activated.
  • After activation, anonymous callers hear a message stating that you're not accepting blocked calls, and your phone doesn't ring. The message instructs callers to dial *82 and to redial your number in order to reach you, which will unblock them for one call.
  • To deactivate anonymous call rejection, lift your handset, and press *78. A stutter tone indicates the service has been canceled.

MN, ND and SD customers installed before October 16, 2020.

  1. Log in to My Account.
  2. Click Home Phone and then Manage Phone Features.
  3. Select your phone number in the dropdown. Please note that it may take up to 20 seconds to connect to your phone features.
  4. Go to the Anonymous Call Rejection section to see the status of this feature on your account. Click Disable to turn it off, or Enable to turn it on. You’ll be prompted to confirm whether you want to make this change. Click Yes or No.

Selective Call Rejection

With selective call rejection, you can block up to 10 phone numbers from making incoming calls to your home phone number. In most instances, you may only be able to add a rejected number to your list after you’ve received a call from the unwanted number. We recommended you activate this feature immediately after hanging up from a call from the number you’d like to reject.

To activate and deactivate selective call rejection:

  1. Lift your handset, and press *60.
  2. Follow the recorded instructions.

Selective Call Acceptance

Available to KS customers and any customers installed after October 16, 2020.

With selective call acceptance, Kansas customers can pre-select calls to accept calls from only certain numbers.

Who: KS phone customers

To activate selective call acceptance:

  1. Lift your handset, and press *64.
    • To turn service on or off, press 3.
    • To add an entry to the list, press #.
    • To remove an entry from the list of numbers, press *.
    • To hear all entries on list, press 1.
    • To repeat these options, press 0.

Callers not on your list will hear an announcement that you're not receiving calls at this time.

To deactivate selective call acceptance:

  1. Lift your handset, and press *84.
  2. Follow the voice instructions.

Terminating Call Manager

Robocall Mitigation

  • Midco has a robust robocalling solution that uses a combination of advanced analytics, overwriting of a caller ID name and STIR/SHAKEN technology to evaluate inbound/outbound calls – and we compare data with other phone carriers. While the robocall mitigation technologies cannot stop all spam calls entirely, it can help you avoid bad calls and only answer good ones. You’ll see Potential Spam on your caller ID when you receive a suspected incoming robocall.
  • This feature is active for all phone customers that subscribe to caller ID.
  • Terminating Call Manager: This product is being replaced by our new Robocall Mitigation feature described above. Customers that already have terminating call manager will be able to keep this feature until it is retired at a later date. We are not accepting new terminating call manager subscribers.

 

Do Not Disturb

Available to KS customers and any customers installed after October 16, 2020.

Want to silence incoming calls from ringing to your home phone? Just turn on the do not disturb feature.

To activate do not disturb:

  • Lift your handset, and press *76.

Your phone will not ring for any incoming calls.

To deactivate do not disturb:

  • Lift your handset, and press *79.

Your phone ringer is turned on for incoming calls.

Prevent Unwanted Calls

National and state Do Not Call registries help block telemarketers, but according to the Federal Trade Commission (FTC), scammers continue to innovate new ways to work around these registries.

While most legitimate companies don’t call if your number is on the registry, scammers will. Advances in technology have made it cheap and easy for scammers to make illegal calls from anywhere in the world, and to hide from law enforcement by displaying fake caller ID information. Terminating call manager from Midco could help you avoid these kinds of callers.