Phone Support

How do I use call forwarding universal?

  1. On your touch-tone phone, press *72.
  2. When you hear the dial tone, dial the number you want your calls forwarded to. Wait for the person to answer.
  3. If no one answers the phone, or the line is busy, hang up and repeat steps one and two. When call forwarding universal has been activated, you will hear a fast busy signal.
  4. To verify your calls are being forwarded, press *72 on your touch-tone phone. If you hear, “Your call forwarding is currently active,” call forwarding universal is working. If not, repeat steps one and two.
  5. To deactivate call forwarding, press *73 on your touch-tone phone. The stutter tone followed by fast busy signal indicates to you that your calls are no longer being forwarded.