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Phone Support


Caller ID

Who: KS, MN, ND and SD phone customers

Find out who is calling you without having to pick up the phone with caller ID!

  • After an incoming call’s first ring, a caller’s number and/or name appear on your phone (if it includes this feature) or on an external display unit you can buy separately.
  • Callers who block their caller ID information will display as private or anonymous on the caller ID.

If you want to block incoming callers who have blocked their own caller information from displaying on your caller ID, learn more about anonymous call rejection.

This optional phone service is available from Midco for an additional monthly fee.

Who: KS phone customers

  • Dial *65 to activate caller ID and display incoming callers’ names and numbers on your caller ID screen.
  • If you'd no longer like to see caller information, dial *85 to activate.

Who: MN, ND and SD phone customers

When you subscribe to this feature, no other customer activation is necessary with Midco. You'll want to follow the directions included with your third-party, caller ID display unit. 

Who: KS, MN, ND and SD phone customers

By default, your name and phone number will appear on the caller ID equipment of those you call, unless you have chosen non-published service. If you’d like to block your information from displaying, you can activate a caller ID block.

To activate caller ID block:
  1. Dial *67.
  2. Enter the phone number you’d like to call. If the receiving party has caller ID, it will display “Private,” rather than your name and number.
  3. When the call is complete, hang up.

Your caller ID feature is restored.

To unblock your caller ID:
  1. Dial *82.
  2. Enter the phone number you’d like to call. If the receiving party has caller ID, it will display your name and number.
  3. When the call is complete, hang up.

Caller ID blocking is restored.

Who: KS, MN, ND and SD phone customers

With call waiting, you hear a quick tone signaling you have another incoming call when you’re already on the phone. When you use the call waiting ID feature, your caller ID equipment will also display the incoming caller’s name and number. This can help you determine if you want to accept the incoming call.

The caller ID display unit must be purchased separately or be built in to your home phone.

Who: KS, MN, ND and SD phone customers

Although caller ID displays are helpful for identify incoming callers, this service can be susceptible to fraud caller ID spoofing. Fraudsters can deliberately falsify the phone number that’s relayed on the caller ID to disguise the identity and originator of the call.

Learn more about caller ID spoofing on the Federal Communications Commission website.