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Tech Tips


Self-Installation Tips & Tutorials

You don’t have to wait for an appointment, and you don’t have to be a techie. We provide simple, do-it-yourself steps, so you can install and activate your equipment.

  • If you’re a new customer, you’ll receive a mailed self-install kit or you can pick it up from one of our Customer Experience Centers.
  • If you’re a customer moving services to a new address, just bring all current Midco® equipment (cable boxes, modems, power cords and remotes) to your new location.

Installation and Pairing Instructions

If you’ve already chosen to self-install, make sure your computer, TV and/or Midco SmartHOME™ equipment, as well as cable or power outlets, are accessible prior to beginning installation. If you experience issues during your self-installation, call us at 1.800.888.1300 or visit Midco.com/Contact for live chat support.

Download Instructional PDF

Activate Now

Self-Install Kit Inclusions

If anything is missing please contact us at 1.800.888.1300, or stop by your local Customer Experience Center.

  1. Before you begin, write down the Serial Number (Activation Number) located on the back of the DVR or HD Receiver. Also locate and write down your Midco® Account Number. These are needed for activation in Step 6.
  2. Connect a coax cable from your cable wall outlet to the Cable In (RF In) connection on your DVR or HD Receiver. Make sure the connection is finger tight.
  3. Connect the HDMI cable from your HDMI connection on your HDTV to the HDMI connection on your DVR or HD Receiver.
  4. Plug the power cord into your DVR or HD Receiver, then into an electrical outlet. Turn your TV on. Make sure the volume is on.
  5. Using your TV remote change the TV input setting to the proper HDMI input used to connect the DVR or HD Receiver. If you do not receive a picture after completing the activation (Step 6), you may need to switch the HDMI input on your TV.
  6. Enter the serial number below and select the Activate Now button. Your DVR or HD Receiver might have working channels but NEEDS to be activated to ensure you receive the correct channels in your video package. If you have questions or concerns please contact a Customer Service Representative at 1.800.888.1300.
Required

Continue to Step 7
 
  1. Your DVR or HD Receiver may take up to 15 minutes to begin downloading the proper channel line-up. Visit Midco.com/channellineups to view the channels available in your area. Full program guide information may take up to 1 hour to download.

    Using your Midco remote to operate your DVR or HD Receiver, press the Guide button to scroll through channels and confirm that channels provided in your video package are working.

    If the DVR or HD Receiver will not power on or your authorized channels are not showing, please call 1.800.888.1300 to talk to a Customer Service Representative.

Don’t Forget to Program the Midco Remote Control.
For programming information please refer to the Remote Control User’s Guide provided with the remote control. Download instructions.

Download Instructional PDF

Activate Now

Self Install Equipment Inclusions

If anything is missing please contact us at 1.800.888.1300, or stop by your local Customer Experience Center.

  1. Before you begin, write down the Serial Number (Activation Number) located on the back of the DVR or Digital Receiver. Also locate and write down your Midco Account Number. These are needed for activation in Step 6.
  2. Connect a coax cable from your cable wall outlet to the Cable In (RF In) connection on your DVR or Digital Receiver. Make sure the connection is finger tight.
  3. Connect the coax cable from the Cable In (RF In) connection on your TV to the To TV (RF Out) connection on your DVR or Digital Receiver. Make sure the connection is finger tight.
  4. Plug the power cord into your DVR or Digital Receiver, then into an electrical outlet.
  5. Turn your TV on. Make sure the volume is on.Using your TV remote change the TV input setting to Channel 3 (or 4).
  6. Enter the serial number below and select the Activate Now button. Your DVR or Digital Receiver might have working channels but NEEDS to be activated to ensure you receive the correct channels in your video package. If you have questions or concerns please contact a Customer Service Representative at 1.800.888.1300.
    Required

    Continue to Step 7
     

Your DVR or Digital Receiver may take up to 15 minutes to begin downloading the proper channel line-up. Visit Midco.com/ChannelLineups to view the channels available in your area. Full program guide information may take up to one hour to download.

Using your Midco remote to operate your DVR or Digital Receiver, press the Guide button to scroll through channels and confirm that channels provided in your video package are working.

If the DVR or Digital Receiver will not power on or your authorized channels are not showing, call us at 1.800.888.1300 or contact us via live chat.

Don’t Forget to Program the Midco Remote Control.
For programming information please refer to the Remote Control User’s Guide provided with the remote control. Download instructions.

Download Instructional PDF

Activate Now

HD Digital Adapter Equpment

If anything is missing please contact us at 1.800.888.1300, or stop by your local Customer Experience Center.

  1. Before you begin, write down the Serial Number (Activation Number) located on the back of the HD Digital Adapter. Also locate and write down your Midco® Account Number. These are needed for activation in Step 6.
  2. Connect a coax cable from your cable wall outlet to the Cable In (RF In) connection on your HD Digital Adapter. Make sure the connection is finger tight.
  3. Connect the HDMI cable from your HDMI connection on your HDTV to the HDMI connection on your HD Digital Adapter.
  4. Plug the power cord into your HD Digital Adapter, then into an electrical outlet. Turn your TV on. Make sure the volume is on.
  5. Using your TV remote change the TV input setting to the proper HDMI input used to connect the HD Digital Adapter. If you do not receive a picture after completing the activation (Step 6), you may need to switch the HDMI input on your TV.
  6. Check the green light on the front of the HD Digital Adapter. If it’s blinking twice, you’re ready for activation. Enter the serial number below and select the Activate Now button. Your HD Digital Adapter might have working channels but NEEDS to be activated to ensure you receive the correct channels in your video package. If you have questions or concerns please contact a Customer Service Representative at 1.800.888.1300.
    Required

    Continue to Step 7
     
  1. Your HD Digital Adapter may take up to 15 minutes to begin downloading the proper channel line-up. Visit Midco.com/ChannelLineups to view the channels available in your area.
  2. Confirm that the light on the front of the HD Digital Adapter is no longer blinking and is lit solid.
  3. Using your Midco remote to operate your HD Digital Adapter, scroll through channels and confirm that channels provided in your video package are working. If the HD Digital Adapter will not power on or your authorized channels are not showing, contact us at 1.800.888.1300 or via live chat.

Don’t Forget to Program the Midco Remote Control.
For programming information please refer to the Remote Control User’s Guide provided with the remote control. Download instructions .

Download PDF

  1. Set up your retail equipment (TiVo®, TV or PC TV) by following the manufacturer’s instructions.
    • For installation help and other information, visit the retail equipment manufacturer's website.
  2. Once the manufacturer’s instructions direct you to install the CableCARD, write down the serial number from the back of the CableCARD you received.
  3. Turn off your retail equipment and insert the CableCARD from Midco into the CableCARD slot on the back of your retail equipment. 
    • For TiVo® DVR Series 3 owners: If you have two CableCARDs to install, complete the installation of Card 1 first (through step 6 below – including calling Midco to complete the installation of Card 1) before beginning the installation of Card 2. The first CableCARD installed MUST be installed in the slot marked #1.
  4. After the CableCARD is inserted into the retail equipment, turn on the equipment.
  5. Wait for the activation window to appear and then display several series of numbers. Write the numbers down.
    • There should be a CableCARD number, a Host ID number, and a Data number.
    • If the activation window doesn't display after five minutes, contact Midco at 1.800.888.1300 or via live chat.
  6. After you’ve completed the previous steps, contact Midco at 1.800.888.1300 so we can help you complete CableCARD activation. Be ready to provide your CableCARD’s serial number (from step 2), the ID numbers (from step 5), and your device’s make and model number.
  7. If your retail equipment requires a second CableCARD, complete steps 2-6 with the second CableCARD at this time.
    • If you are unable to connect your CableCARD(s) using these steps, call us at 1.800.888.1300. Additional charges may apply if a Midco technician completes your installation at home.

Download PDF

Before you begin, write down the serial number (S/N) and the last four characters of the CM MAC found on the bottom of the modem. These will become your Wi-Fi network name and password, and are required for setup.

Example: S/N 266053814 = Password: 266053814, and CM MAC 5039554C5B8A = Network: 5B8A

  1. Connect a coax cable from your cable wall outlet to the Cable (RF In) connection on your modem. Make sure the connection is finger tight.
  2. Connect the Ethernet cable from your modem’s Ethernet connection to your desktop (non-Wi-Fi) computer’s Ethernet connection.
  3. Plug the power cord into your modem, and then into an electrical outlet.

Wait for the Power, DS (Downstream/Receive), US (Upstream/Send) and Online connection lights on the front of the modem to stop flashing and remain lit. This process may take up to 15 minutes as the modem connects to Midco’s network.

If the modem doesn’t light up or does not connect to the internet:

  1. Turn off your computer.
  2. Unplug the modem power cord from the electrical outlet. If applicable, unplug the router power cord from the electrical outlet.
  3. Wait 15 seconds, and then plug modem power cord back into the electrical outlet. Wait for the Power, DS, US and Online lights on the front of the modem to stop flashing and remain lit. Then plug the router cord into the electrical outlet, if applicable.
  4. Restart your computer and/or wireless devices.

Download PDF

To create a Wi-Fi connection with the standard modem, you also need a router. For the best Wi-Fi connection, we suggest upgrading to a Midco wireless modem. Just call us at 1.800.888.1300 or visit My Account.

  1. Connect a coax cable from your cable wall outlet to the Cable (RF In) connection on your modem. Make sure the connection is finger tight.
  2. Connect the Ethernet cable from your modem’s Ethernet connection to your desktop (non-Wi-Fi) computer’s Ethernet connection.
  3. Connect your modem or router using one of the following methods.
    • Plug the power cord into your modem, and then into an electrical outlet.
    • Connect the Ethernet cable from your modem’s Ethernet connection to your wireless router’s WAN connection. If you’re using a desktop computer, connect an additional Ethernet cable from the router’s Ethernet connection to your computer’s Ethernet connection.

Wait for the Power, DS (Downstream/Receive), US (Upstream/Send) and Online connection lights on the front of the modem to stop flashing and remain lit. This process may take up to 15 minutes as the modem connects to Midco’s network.

If the modem doesn’t light up or does not connect to the internet:

  1. Turn off your computer.
  2. Unplug the modem power cord from the electrical outlet. If applicable, unplug the router power cord from the electrical outlet.
  3. Wait 15 seconds, and then plug modem power cord back into the electrical outlet. Wait for the Power, DS, US and Online lights on the front of the modem to stop flashing and remain lit. Then plug the router cord into the electrical outlet, if applicable.

Once the light is solid, open your web browser and test your internet connection using our online speed test.

Use these instructions to easily pair your new Centralite 3-Series Outlet Control with your security system.

  1. First, make sure your outlet control is plugged in to a good power source and the blue light is flashing.
  2. On your touchscreen’s main screen, tap the Settings icon, and enter your four-digit security code. (This is the code you use to arm or disarm your system.)
  3. Choose Home Devices, then Lighting and Add Lights.
  4. Tap Next. As the touchscreen discovers your new device(s), they will appear on the screen.
  5. Once your device is found, select Done, and follow the on-screen prompts to name and configure your device.

If you have any questions, contact us at 1.800.888.1300 or through live chat.

Use these instructions to easily pair your new Sengled Element Classic LED Light Bulb with your home security system.

  1. Make sure your light switch is turned off.
  2. Screw the bulb into a standard light socket, and switch the light on.
    • Brand new bulbs which have not been paired to a system before should automatically enter pairing mode for three minutes upon being powered on. If this three-minute window has passed, turn the power off and on again will set the bulb back into pairing mode for another three minutes.
  3. Once the bulb is in pairing mode, tap the Settings icon on your touchscreen and enter your four-digit security code. (This is the code you use to arm or disarm your system.)
  4. Choose Home Devices > Lighting > Add Lights.
  5. Tap Next. As the touchscreen discovers your new device(s), they will appear on the screen.
  6. Once your device is found, select Done and follow the on-screen prompts to name and configure your device.

If you have any questions, contact us at 1.800.888.1300 or through live chat.

With this 64 GB SD memory card, you can now record video from one camera 24/7. Use these instructions to install your new memory card with your security system’s in-home touchscreen.

  1. Make sure your touchscreen is on the main Home screen.
  2. Verify the SD card is unlocked and insert it into the SD card slot on the side of the touchscreen.
  3. Open the Cameras app on the touchscreen.
  4. Choose the camera you want to record.
  5. Enter your four-digit security code to start recording. An icon will appear on the camera view that indicates that video from the camera is recording.
    • IMPORTANT: After your security code is entered, the SD card will be reformatted and all data will be permanently deleted.

 

Things to Know:

  • You can only record video from one camera at a time.
  • Up to seven days of 24-hour recorded video can be stored on the SD card. After seven days, the oldest clips will be deleted in order to make room for new video.
  • Video can be viewed on your touchscreen or be transferred to a USB drive to view using another video player.
  • Recordings will stop if the touchscreen power is interrupted or if the touchscreen reboots. If the touchscreen reboots, recording will resume once it connects to the server.

 

 

Self installation is not available in all markets. Certain equipment is not eligible for self installation.