J.D. Power Winner
So much to be proud of.
This achievement is regionally recognized. The J.D. Power Residential Internet Service Provider Customer Satisfaction Study is based on market leading data science, delivering the most accurate, unbiased values in the industry. The study is based on responses from 22,945 customers and measures overall customer satisfaction based on five factors:
- Performance and reliability
- Cost of service
- Communication and promotions
- Billing and payment
- Customer service
Just north of awesome.
Among internet service providers in the North Central region, Midco earned the highest-ranking award. The J.D. Power North Central region stretches across 10 states in total. This region includes four states within the Midco footprint: Minnesota, North Dakota, South Dakota and Wisconsin.
J.D. Power Recognition FAQ
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
J.D. Power Awards provide the highest performing companies with benchmarking studies to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, the awards help companies increase consumer consideration and ensure that the highest performing brands stand out in the crowd.
The J.D. Power North Central Region includes 10 states in total stretching from Nebraska to Ohio. However, Midco’s footprint is within Minnesota, North Dakota, South Dakota, and Wisconsin.
Other ranking service providers included AT&T, Century Link, Cox Communications, Frontier, Mediacom, Sparklight, Spectrum and Xfinity.
Midco has earned two awards based on J.D. Power rankings. In 2021, Midco ranked #1 in Customer Satisfaction for Residential Internet Service in the West Region. In 2022, J.D. Power adjusted its regional borders, meaning Midco’s newest award is in the newly defined North Central Region.1