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Troubleshooting

Test Your Internet Speeds

Make sure you’re getting the most out of your Midco internet service. Find out how to test your speeds, what the speed test results mean and what you can do to improve your speeds.

Test Your Devices

See how some device limitations may affect your internet experience – and find out what you can do to speed up your internet service.

Check Your Connection

Check that your cables and connections are all secure, and make sure your wireless devices show connected to your wireless network.

Quick Internet Help Tips

Here are some ways you can troubleshoot internet issues you may be having – and get back online soon.

For All Devices
For Only One Device
  • Try turning the device off and then back on again.
  • Confirm your device is connected to your home wireless network (and not, for example, your neighbor’s).
  • Make sure you have entered the correct password.

If that doesn’t resolve your connection issue, contact the device manufacturer for help.

If you use wireless internet, keep in mind that wireless speeds will never match speeds on hardwired devices. Due to different types of wireless interference, Wi-Fi speeds could be up to 50% less than expected on hard-wired devices.

Here are some things to try to troubleshoot slow internet speeds.

  • If you haven’t already, check your hardwired speeds. Connect an Ethernet cord from your computer directly to your modem (bypassing the wireless router, if you have one). Go to Midco.com/SpeedTest to test your speeds.
  • If the internet speeds are fine on most devices, but seems slow on one, try turning the device off and back on again.
    • Older devices may not be able to get the same speeds as newer devices.
    • Older devices may also slow down the internet speeds on all your devices connected to the same network. Try disconnecting older devices and then retesting your speeds.
  • Reboot your modem. If you have a wireless router, reboot that after your modem comes back online.
  • Make sure your equipment is up to date. Make sure your operating system is updated, and check that your modem and wireless router (if you have one) are up to date. 
  • Check out these internet speed tips to get the best speeds in your home.

If you’re still experiencing slow speeds, contact us.

If the power light is off, it means there is no power going to modem.

  • Check all the cables on the back of your modem. Make sure they’re plugged in tightly and that the power pack is plugged into the wall outlet.
  • If your outlet can be controlled by a light switch, be sure that the switch is set to power on.
  • Try plugging your modem into a different wall outlet.

Contact us for further assistance if you still don’t have power to your modem.

If the light on your modem is flashing and you can’t get on the internet:

  1. Reboot your modem.
  2. Check if there’s a service outage.
  3. Check that cables are tightly plugged in and not damaged.
  4. If you recently moved your modem, it may be the cable outlet isn’t active. Try plugging it into a different outlet.
    • If plugging your modem into a different outlet solves your internet issues, but you want to have your modem plugged into the other outlet, contact us.

If you still cannot get a connection, or you notice that you have to reboot your modem often, contact us so we can make sure your modem is functioning properly.

If you’re trying to view a web page and receive the error "This page cannot be displayed," it means your web browser cannot find the page. The most common causes:

  • You’re not connected to the internet
  • You incorrectly typed the website address
  • The web page you’re trying to visit is down or unavailable

If you are certain you have typed the web address correctly and the website is available, reboot your modem. If you still get the error message, contact us.