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Move Your Midco Services

Moving Checklist

Give Us a Call

Call 1.800.888.1300, or use our live chat to let us know about your move at least two weeks before your scheduled move date. Some moves require a visit from a technician – such as if you have TiVo® services or are a Midco SmartHOME™ customer – we’ll schedule an appointment.

Pack Your Equipment

Bring all of your existing equipment with you – including your power cords and remotes. If you’re a Midco SmartHOME™ customer, call us at 1.800.888.1300 before removing any equipment. Remove the batteries after disconnecting equipment.

Set Up Auto Pay

If you had auto pay set up for your previous address, you will need to set up auto pay again for your new address after you move. Most times, auto pay kicks in with your next statement, so check to see if you need to make a one-time payment for your current statement.

Enroll in E-Statements

You will also want to re-enroll in e-statements, as moving addresses will trigger a paper bill to your new home. This is also a good time to double check that your contact preferences in My Account are up to date.

My Account Changes

Midco account numbers are attached to street addresses, so when you move, your new address will have a new Midco account number.

  • You’ll see this change on your first statement after your move is complete and when you log in to My Account.
  • Once your account number changes, you’ll lose access to past statements in My Account. If you want to keep them, please download and save your statements prior to moving.

If you have questions, chat with us or call 1.800.888.1300.

Not signed up for My Account yet?

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Billing Changes

Your first bill after your move may include install charges, equipment purchases during installation and charges for a full month’s service. (We bill one month in advance.) If you moved in the middle of your Midco billing cycle, you may also notice prorated charges for both residences.

  • If you have a bank or credit card account set up with us, you need to re-add it to associate it with your new Midco account number, which is unique per service address.
  • You also need to re-establish set up auto pay. Auto pay takes effect on your next billing cycle, so you'll need to make a one-time payment for your first bill after you move.

Questions on reading your statement?

Statement quick guide

Self-Install Help

To make your move as easy as possible, you can self-install some equipment in your new home – like your internet modem.1 If things don’t go according to plan, check that your cables are tightly plugged in and not damaged. If your outlet can be controlled by a light switch, be sure the switch is on, or try plugging your modem or cable box into a different wall outlet.

Internet Help

If you experience issues with your internet, try rebooting your modem. You may also need to reboot your wireless router and the device you’re trying to connect to the internet.

Modem self-installation
Internet troubleshooting
Check your connections
Connect to Wi-Fi

Cable TV Help

If you're having cable TV issues, try to reboot your cable box or these troubleshooting steps. Get help below with installing and programming your equipment.

Remote controls
DVRs
Digital adapters
Digital receivers
CableCARDs

Vacation Plan

If you plan to be away from home for more than 30 days, but fewer than six months, use Midco’s vacation plan to suspend your service(s) and save time and money. These plans are great for college students moving home for the summer, snow birds heading south for the winter, professionals moving to another city temporarily and more!

Learn more about Vacation Plans

1 TiVo® DVR customers are not eligible for self-installation. If you have TiVo services, a Midco technician will need to install your services at your new home.