Important: Keeping customers, team members and communities safe is a top priority. Due to the coronavirus, we are being extremely cautious about technicians visiting homes for installation and service appointments. At this time, 15-minute scheduling of tech visits is temporarily suspended. We have implemented virtual visits, providing you a no-contact option. Self-installation of internet and cable TV equipment is growing in popularity among our customers. See below for details on visit options or go to our COVID-19 updates page for broader information on Midco’s pandemic response.
Modem & Cable TV Self-Installation
Installing new internet or cable TV equipment in your home? Find your equipment to begin. Self-installation varies based on service and equipment type, as well as some in-home factors.
If your equipment doesn’t require a tech visit, we’ll deliver it to your home along with instructions to connect. We also have instructions online for internet and cable services. If your equipment does require a technician visit, a Midco representative will work with you to set up that appointment.
We are following public health guidelines and practicing social distancing. In addition, Midco technicians are calling every customer, prior to arriving at your home. They will ask you a couple of questions to make sure your home is healthy enough for them to enter. If at any time you want or need to reschedule a technician visit, please contact us, and we will be happy to do so.
Moving Made Easier
Midco removes one hassle from your move with our easy moving checklist! Whether you are moving across town or to another city, check with us to transfer your services to your new address.
We want you to enjoy your services to the fullest – and feel like you’re getting value for what you’re paying. Check out these common questions to keep you connected and happy.
- Get help understanding your statement, especially if you’re a new customer receiving your first bill. Plus, sign up for e-statements.
- See how to set up auto pay or make a one-time payment.
- Learn how to troubleshoot internet or cable TV issues – including how to reboot your equipment.
- Find out how to view and change your Wi-Fi network key or password.