New Customer Support

Technician Visit

Is a Midco technician coming to your home? Our technician will professionally install your services and get you up and running. Before the visit, here are a couple things you should know:

  • An adult aged 18 or older must be present for the visit.
  • Please have at least one device set up per Midco service, so our technician can fully test your services.
  • If you rent your home and are installing a cable outlet or Midco SmartHOME™, please complete our Landlord Permission Form.
  • There are things you’ll want to get ready before we visit. Learn more about your technician visit.

What to expect from our technician



If you have trouble with your Midco internet, or have questions about self-installing your modem, here are some links to help.
Troubleshoot my internet
Reboot modem
Install modem

Cable TV

Not getting a signal? Have tiles on your picture? Remote not working? Select a link below to start troubleshooting.
Troubleshoot my cable TV
Reset cable box
Get TiVo DVR support

New Customer Checklist

Sign up for My Account to view your statement, make payments and manage your notification preferences online.

Create a Midco email address (you get up to 10!) in My Account to access TV Everywhere online streaming.1

Download the My Account app to view your statements, get account notifications and more on your smartphone.

Enroll in e-statements to get your monthly statement delivered to your inbox instead of your mailbox.

Connect to your Wi-Fi on your devices – and set up your new Midco email account on your phone or computer.

What else can we help you with?

Service Outage?

If you’re having issues with your services and have tried resetting your equipment, there may be a larger outage affecting your area.

Payment Options

We offer several convenient ways to pay, including online, through our app, in person and by phone.

1 Midco customers get up to 10 Midco email accounts with Midco internet and/or cable TV services. TV Everywhere streaming is available through network apps for cable TV customers, based on their cable package.