Internet Quick Start Guide

This internet support section includes a variety of helpful information. You can also access an abbreviated version to get started with your internet service in our downloadable quick start guide PDF.

Download guide

Troubleshooting Checklist

Check to see if you have one or multiple devices offline by turning them off and on.

Reboot your modem (and router if you have one).

Log in to My Account to see your device's connection status.

Check if there is an outage in your area

Online Streaming

Stream to your heart’s delight with Midco internet!

All Internet Topics

See all we have to offer for internet support. If you're self-installing a modem, choose Modems below for steps to install and activate.

Service Outage?

If you’re having connectivity issues, look up your address to see if there’s an outage in your area, and get troubleshooting help.

Look up possible outage

My Account

See how to use My Account to view and pay your statements, manage and troubleshoot your services, and much more.

Learn about My Account

Need More Help?

We'd Love to Talk
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We're not available to chat right now, but you can still get in touch!

You can contact support by phone any time of day. 

Call 1.800.888.1300


You can leave a private message for us on Facebook or Twitter and our social media team will respond when we return in the morning.