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Relay Services

Relay Services

Everyone needs a constant, secure way to communicate. Telecommunications Relay Services allows individuals with hearing and speech difficulties to make and receive phone calls.

Minnesotans who have difficulty using the telephone due to a hearing, speech or physical disability can get free equipment from the Telephone Equipment Distribution (TED) program. This equipment includes captioned telephones, amplified telephones, TTYs, light flashing ring signaling devices, loud ringers, hands-free speaker phones and more.

Customer Service: 1.800.657.3775

TED program: 1.800.657.3663 (voice), 1.888.206.655 (TTY), 1.844.432.2275 (ASL via videophone), or MN.gov/dhs/TED-program

Visit website: www.mnrelay.org

Minnesota Relay Service Information
  • All Services: 711
  • Customer Service/VOICE: 1.800.657.3775
  • Standard Telephone/TTY/ASCII/HCO: 1.800.627.3529
  • Speech-to-Speech: 1.877.627.3848
  • Spanish: 877.627.5448 VCO: 1.877.627.3024
  • Two-Line Voice Carry Over: 1.866.855.4611
  • 900 Pay-Per-Call: 1.900.230.3324
  • To contact someone who uses a CapTel phone: 1.877.243.2823
  • Internet Protocol Relay: SprintRelay.com
  • Video Relay Service: FCC.gov

The North Dakota Telecommunications Relay Service enables people who are deaf, hard of hearing or unable to speak to call or be called by other telephone users. This eliminates barriers and opens the lines of communication to all North Dakota residents. The relay is open 24/7 with no charge for the service.

Customer Service: 1.701.328.2300

CapTel: 1.888.269.7477

iPAT Fargo: 1.800.895.4728

iPAT Bismarck: 1.888.540.4728

Visit website: www.relaynorthdakota.com

North Dakota Relay Service Information

  • All Services: 711
  • Customer Service: 1.888.269.7477
  • TTY: 1.800.366.6888
  • VOICE: 1.800.366.6889
  • Speech-to-Speech: 1.877.366.3709
  • Spanish: 1.800.435.8590
  • VCO: 1.877.366.8600
  • 900 Pay-Per-Call: 1.900.230.5151
  • Internet Protocol Relay: SprintRelay.com
  • Video Relay Service: FCC.gov
Relay South Dakota helps people who are deaf, hard of hearing or speech disabled so they can make and receive phone calls. You can use it 24 hours a day, 365 days a year with no restrictions on the length or number of calls.

South Dakota residents who have hearing loss can get an amplified telephone for free. This service is provided through the Telecommunication Equipment Distribution (TED) Program.

Call: 1.800.676.3777

Visit website: www.relaysd.com

South Dakota Relay Service Information
  • All Services: 711
  • Customer Service: 1.877.866.8950
  • TTY/VOICE/ASCII/HCO: 1.800.877.1113
  • Speech-to-Speech: 1.877.981.9744
  • Spanish: 1.877.981.9743
  • VCO Direct: 1.877.981.2117
  • Braille Captel Service: 1.800.482.2424
  • 900 Pay-Per-Call: 1.900.230.3301
  • Internet Protocol Relay: SprintRelay.com
  • Video Relay Service: FCC.gov
Regional Voice/TTY/TED information
  • Rapid City: 1.888.304.2311 or 605.394.6864
  • Pierre: 1.800.265.9684 or 605.773.5301
  • Sioux Falls: 1.866.246.5759 or 605.362.2912
  • Aberdeen: 1.866.246.5759 or 605.626.2668

Kansas Relay provides traditional relay services for the state of Kansas including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-toSpeech (STS), Spanish-to-Spanish and CapTel.® When you connect with the Kansas Relay Center, a Communications Assistance (CA) will connect on the phone with you.

Contact Customer Care for suggestions, comments or concerns at:

Kansas Relay
PO Box 285
Aurora, NE 68818
VOICE/TTY: 866.735.2957
Fax: 402.694.5110
Email: ksrelay@hamiltonrelay.com

Kansas Relay Service Information
  • All Services: 711
  • TTY/VOICE: 1.800.766.3777
  • Speech-to-Speech: 1.866.305.1344
  • Spanish: 866.305.1343
  • VCO: 1.877.366.8600
  • 900 Pay-Per-Call: 1.900.230.5151
  • Internet Protocol Relay: SprintRelay.com
  • Video Relay Service: FCC.gov

Captioned Telephone Service (CTS): CTS allows people who are hard of hearing to see word-for-word captions of their telephone conversations (like TV captioning). Requires special equipment.

Text-to-Voice (TTY): A person who is deaf, hard of hearing or speech disabled can use TTY to communicate with the other person on a call. Requires special equipment.

Speech-to-Speech (STS): The communications assistant (CA) – relay the conversation back and forth between the person with the speech disability and the other party to the call.

Computer (ASCII): Computer users can also access Telecom Relay Services. Set your communications software to the following protocols: speeds ranging from 300 to 2400 baud; 8 bits; No Parity; 1 Stop Bit; Full Duplex. (When calling at a rate of 300 baud or below, follow the above using Half Duplex.) Requires special equipment.

Hearing Carry Over (HCO): The HCO user types his or her conversation for the CA to read to the other person and listens directly to the other person's response. Requires a special telephone.

Voice Carry Over (VCO): VCO allows someone with difficulty hearing on the phone to voice their conversations directly to the other person on the call. The CA then types the other person's response to the VCO user. Requires a special telephone.

Voice Relay Service (VRS): VRS allows a person whose primary language is American Sign Language (ASL) to use a television or Internet-enabled device with a video camera to communicate with the CA in ASL. The CA speaks what is signed to the called party and signs the called party's response back to the caller. Learn more at www.fcc.gov/consumers/guides/videorelay-services

Internet Protocol Relay Service (IP Relay): The Internet helps facilitate IP relay conversations, which allow someone with a hearing or speech disability to use their computer or web-enabled device to communicate by phone with hearing persons.

900 Pay-Per-Call Services: This option allows relay users to connect to any pay-per-call service.

Spanish Relay: These relay calls enable conversations between a Spanish-speaking person with a hearing or speech disability and someone else who speaks Spanish.

Internet Protocol Captioned Telephone Service (IP CTS): This service is ideal for someone with hearing loss, but can use his or her own voice and has some residual hearing. The person can speak directly to the called party and then also listen (to the extent possible) while simultaneously reading captions of what the other party is saying. Learn more at www.fcc.gov/consumers/guides/internet-protocol-ip-captionedtelephone-service

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