Field Technician Careers
Why pick Midco?
Our field technicians live in communities throughout our service area. You'll drive a company vehicle, working outside and on-site – instead of sitting behind a desk all day. We provide the latest tools and training, giving you the opportunity to grow your skills and knowledge, all to better serve our customers.
Midco also offers perks and benefits you don't find everywhere. Does free internet and TV appeal to you? At Midco, you'll get that, and enjoy other benefits including medical, dental and vision insurance, 401(k), tuition reimbursement, wellness programs, profit sharing, paid time off and so much more!
Advance your career here.
Midco field technicians have a lot of career growth options. We empower and encourage employees to gain certifications and training that help them prepare for advancement opportunities.1
Field Technician I
Our technicians start out as a Field Technician I, installing, making changes to and disconnecting residential services. During the first year, technicians work on these certifications:
- First Time Right Level I
- NCTI Customer Service for Technicians
- NCTI Installer
- NCTI Applying Wi-Fi Technology
Field Technician II
After a year, technicians are eligible to move up to Field Technician II. They then complete more certifications in order to continue advancing:
- First Time Right Level II
- NCTI Installer Technician
- NCTI Fiber Installation and Activation
- NCTI Fiber Testing and Maintenance
Field Technician III
After three years at Midco, technicians with the required certifications can advance to Field Technician III. They help find ways to improve customer experience and help other technicians solve problems. They’re also encouraged to complete the NCTI Fiber Installation and Activation and Fiber Testing and Maintenance certifications.
Field Technician IV
As a Field Technician IV, the technician has more than four years of experience at Midco, and uses that knowledge to help the team meet deadlines and assist other team members with complex service-related problems. Technicians must complete the NCTI System Technician certification.
Field Technician V
After five years with Midco, technicians can advance to a Field Technician V level by completing the SCTE Broadband Distribution Specialist and NCTI Advanced Technician certifications. When employees reach this level, they have completed all the certifications needed, and are eligible to apply for management positions, such as:
- Field Service Supervisor
- Field Service Manager
- Field Operations Manager
- General Manager – Field Operations
Where we're hiring.
We have field technicians stationed throughout our footprint in cities large and small. Here are just a few areas where we're hiring: