Field Technician Careers

Ideal career for problem-solving pros.

Our field technicians are on the front lines. They are driven to learn new technology, deliver reliable services and create a great customer experience. They install and modify services for Midco customers and make service calls to ensure everyone gets the most value from their services.

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Why pick Midco?

Our field technicians live in communities throughout our service area. You'll drive a company vehicle, working outside and on-site – instead of sitting behind a desk all day. We provide the latest tools and training, giving you the opportunity to grow your skills and knowledge, all to better serve our customers.

Midco also offers perks and benefits you don't find everywhere. Does free internet and TV appeal to you? At Midco, you'll get that, and enjoy other benefits including medical, dental and vision insurance, 401(k), tuition reimbursement, wellness programs, profit sharing, paid time off and so much more!

Advance your career here.

Midco field technicians have a lot of career growth options. We empower and encourage employees to gain certifications and training that help them prepare for advancement opportunities.1

Field Technician I

Our technicians start out as a Field Technician I, installing, making changes to and disconnecting residential services. During the first year, technicians work on these certifications:

  • First Time Right Level I
  • NCTI Customer Service for Technicians
  • NCTI Installer
  • NCTI Applying Wi-Fi Technology

Field Technician II

After a year, technicians are eligible to move up to Field Technician II. They then complete more certifications in order to continue advancing:

  • First Time Right Level II
  • NCTI Installer Technician
  • NCTI Fiber Installation and Activation
  • NCTI Fiber Testing and Maintenance

Alternate Career Path: Business Technician

Install, troubleshoot and disconnect services for Midco Business customers. There are different but similar levels of technicians for business, with other certifications and opportunities for advancement. 

Field Technician III

After three years at Midco, technicians with the required certifications can advance to Field Technician III. They help find ways to improve customer experience and help other technicians solve problems. They’re also encouraged to complete the NCTI Fiber Installation and Activation and Fiber Testing and Maintenance certifications.

Field Technician IV

As a Field Technician IV, the technician has more than four years of experience at Midco, and uses that knowledge to help the team meet deadlines and assist other team members with complex service-related problems. Technicians must complete the NCTI System Technician certification.

Alternate Career Paths

Technicians can move into different departments that interest them after reaching Field Technician III, including:

  • Maintenance Technician
  • Training
  • Construction
  • Engineering

Field Technician V

After five years with Midco, technicians can advance to a Field Technician V level by completing the SCTE Broadband Distribution Specialist and NCTI Advanced Technician certifications. When employees reach this level, they have completed all the certifications needed, and are eligible to apply for management positions, such as: 

  • Field Service Supervisor
  • Field Service Manager
  • Field Operations Manager
  • General Manager – Field Operations

Where we're hiring.

We have field technicians stationed throughout our footprint in cities large and small. Here are just a few areas where we're hiring:

Western North Dakota

Home of the Badlands and Theodore Roosevelt National Park – and Midco customers in communities such as Bowman, Dickinson and Williston.

Central Minnesota

From Cold Spring to Chisago City to Cambridge, we serve customers in cities across central Minnesota. Plus, we’re expanding in the area – and we need team members to help us!

Eastern South Dakota

From Falls Park along the Big Sioux River to the Great Plains Zoo, Midco serves communities across eastern South Dakota, including Sioux Falls, Yankton and nearby towns. 

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1 This page shows typical career paths employees follow in this department at Midco. Exceptions can be made, depending on workforce needs and other factors.