Check Your Connection
If you’re having issues with your internet speeds, you may need to check your wired and wireless connections – including your cables – to make sure they’re secure and connected properly.
Check Your Cables
Having your cables incorrectly connected to your cable modem or device can impact your internet speed and performance.
- Make sure the coaxial connections are clean and tightly connected, and Ethernet (or network) cables click into place tightly at the back of the modem and on your computer or other device.
- Check each cable connection one at a time to make sure each one is connected properly. (Don’t unplug them all at once – so you don’t have to try to remember where each cable is supposed to connect.)
- Confirm that no cables are damaged or have tight bends in them. If any cables are damaged, they should be replaced.
- If you have a Midco-provided cable modem, contact us or visit one of our Customer Experience Centers to get a new cable.
- If you own your modem, RG-6 coaxial cable can be purchased at our Customer Experience Centers or any electronics retailer. You’ll also need a CAT5 network cable from an electronics retailer.
Check Your Outlet
Not all outlets are active in your home. Try moving your modem to another location and plug the coaxial cable into a different outlet.
If your internet works after plugging your modem into another outlet, but you’d like to activate a different outlet, call us at 1.800.888.1300 or use our live chat to schedule a technician visit to activate that outlet.
If you would like to move your modem to a place where there isn’t an existing outlet, we may be able to add one for you if the outlet will be on an outside wall in your home. Any added outlets will result in one-time charges. Call us for more details.
Check Your Wi-Fi
If your wireless devices aren’t connected properly to your Wi-Fi, it may cause problems with your internet speeds and ability to access the internet. Follow the steps below for your specific wireless device to try to resolve any network connection issues.
- On your Android device’s home screen, tap the Apps icon.
- Swipe to locate and tap Settings.
- Locate Wi-Fi, and tap the on button to turn the Wi-Fi off.
- Once the off displays, tap it to turn on the Wi-Fi.
You’ll know you’re connected when Connected displays under your wireless network name.
To return to the home screen, tap the Home icon.
Need help from the device manufacturer? Contact your cellular provider or the device manufacturer. Here’s how to contact some common Android device manufacturers:
- On your Home screen, tap the Settings app and then Wi-Fi.
- Toggle Wi-Fi from on to off.
- Toggle Wi-Fi back from off to on.
You’ll know you’re connected when there’s a checkmark next to your wireless network name and a Wi-Fi symbol at the top of your screen.
To return to the home screen, press the Home button, or if you have a newer iPhone, swipe up.
Need help from the device manufacturer? Contact Apple at 1.800.275.2273, or go to Apple online support.
- Select the Windows button and then Control Panel.
- Choose Network and Internet and then Network Share Center.
- Select Troubleshoot Problems.
- Click Network Adapter, and follow the prompts through the troubleshooting assistant.
Need help from the device manufacturer? Go to Microsoft online support.