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Check Your Connection

If you’re having issues with your internet speeds, you may need to check your wired and wireless connections – including your cables – to make sure they’re secure and connected properly.

Check Your Cables

Having your cables incorrectly connected to your cable modem or device can impact your internet speed and performance.

  • Make sure the coaxial connections are clean and tightly connected, and Ethernet (or network) cables click into place tightly at the back of the modem and on your computer or other device.
  • Check each cable connection one at a time to make sure each one is connected properly. (Don’t unplug them all at once – so you don’t have to try to remember where each cable is supposed to connect.)
  • Confirm that no cables are damaged or have tight bends in them. If any cables are damaged, they should be replaced.

Check Your Wi-Fi

If your wireless devices aren’t connected properly to your Wi-Fi, it may cause problems with your internet speeds and ability to access the internet. Follow the steps below for your specific wireless device to try to resolve any network connection issues.

  1. On your Android device’s home screen, tap the Apps icon.
  2. Swipe to locate and tap Settings.
  3. Locate Wi-Fi, and tap the on button to turn the Wi-Fi off.
  4. Once the off displays, tap it to turn on the Wi-Fi.

You’ll know you’re connected when Connected displays under your wireless network name.

To return to the home screen, tap the Home icon.

Need help from the device manufacturer? Contact your cellular provider or the device manufacturer. Here’s how to contact some common Android device manufacturers:

  1. On your Home screen, tap the Settings app and then Wi-Fi.
  2. Toggle Wi-Fi from on to off.
  3. Toggle Wi-Fi back from off to on.

You’ll know you’re connected when there’s a checkmark next to your wireless network name and a Wi-Fi symbol at the top of your screen.

To return to the home screen, press the Home button, or if you have a newer iPhone, swipe up.

Need help from the device manufacturer? Contact Apple at 1.800.275.2273, or go to Apple online support.

  1. Select the Windows button and then Control Panel.
  2. Choose Network and Internet and then Network Share Center.
  3. Select Troubleshoot Problems.
  4. Click Network Adapter, and follow the prompts through the troubleshooting assistant.

Need help from the device manufacturer? Go to Microsoft online support.

  1. Right click on the network connection icon in the lower right corner.
  2. Select Troubleshoot Problems.
  3. Follow the prompts through the troubleshooting assistant.

Need help from the device manufacturer? Go to Microsoft online support.

  1. Select the Apple Menu and then System Preferences.
  2. Choose Network.
  3. Select Assist Me and then Diagnostics.
  4. Follow the prompts through the troubleshooting assistant.

Need help from the device manufacturer? Contact Apple at 1.800.275.2273, or go to Apple online support.

This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items.
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