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Auto Pay

Auto Pay

When you set up auto pay, you never have to worry about missing a payment. Your payment will be automatically paid from the same bank or payment card account each month. If you’re moving your Midco services to a new address, you’ll need to set up auto pay again for your new address.

Important:

  • Auto pay is tied to your billing cycle. After you set up auto pay, it will go into effect when you receive your next billing statement. If you have a current balance on your account, be sure to make a one-time payment for that amount (or you may incur late fees if your balance is not paid by the due date).
  • If you have a new Midco account, you can enroll in auto pay after you receive your first bill. You’ll want to pay your first bill by one-time payment.
  • If you have multiple Midco accounts, you must set up auto pay separately for each account. A single auto pay will not cover multiple billing statements.
  • When you enroll in auto pay, you’ll still receive a paper bill unless you’ve also separately enrolled in e-statements
  • If you haven’t signed up for e-statements yet, we encourage you to do so. You’ll get an email and/or text from us when your next statement is ready.
  • If you experience issues trying to make a payment online, you may need to disable your browser's pop-up blocker, as it may be preventing the payment window from displaying.
  • You can choose what date to pay your balance via auto pay – as early as ten days before your due date. Payments can't be scheduled after your due date.
Auto Payment Options

You can set up recurring payments on any of the following:

  • Checking account
  • Savings account
  • Credit card (Visa, MasterCard and Discover)
  • Debit card

Enroll in Auto Pay

You can set up auto payments in any of these ways:

  • Log in to My Account.
  • Complete the EFT authorization form included in your monthly statement – and mail it to Midco with a voided check or savings deposit slip.
  • Call and speak to a Midco representative at 1.800.888.1300 (only available for checking/savings accounts over the phone).
  • Visit a Midco Customer Experience Center in person.

  1. Log in to My Account online or the My Account App.
    • My Account online: Under Billing, select Make a Payment.
    • My Account App: On the Home screen, tap your current amount due. Then tap Pay Now.
  2. If you haven't set up a payment account yet, choose Wallet from the main menu, and then Add Payment Method. Enter the required information to add your preferred payment method and select Save
  3. Select Auto Pay from the main menu.
  4. Choose Add Auto Pay.
  5. Review your payment method in the Pay with dropdown. Select Save to set up your automatic payments, or choose Edit Auto Pay Details to update your auto pay settings.
    • You can update your payment method, set an end date for your auto pay, and choose to pay your bill up to 10 days prior to your due date. Make your changes, and then select Save.

The Auto Pay page displays your recurring payment details.

What to Expect Next
  • Auto pay will go into effect when you receive your next billing statement. If you have a current balance on your account, be sure to make a one-time payment for that amount (or you may incur late fees if your balance is not paid by the due date).
  • Your next billing statement (via mail or e-statement PDF) will display the following: “Total Amount Due – Do Not Remit” on the return stub.
  • If you haven’t signed up already, we encourage you to enroll in e-statements. You’ll receive an email and/or text when your bill is ready.

Change Auto Pay Card or Account

Follow the steps below to update, change or remove a payment method you used for your Midco auto pay in My Account.

You can also call and speak to a Midco representative at 1.800.888.1300 or visit a Midco Customer Experience Center in person.

Important:  If you delete a payment account that is currently used for auto pay:

  • Your scheduled payments in progress will be processed unless you cancel them separately. If you wish to cancel these payments, do so before removing the payment method.
  • Your future recurring payments will be cancelled if you remove your card or bank account. You will need to re-enroll to continue with auto pay. 

To manage or remove a payment method from your My Account:

  1. Log in to My Account online or the My Account App.
    • My Account online: Under Billing, select Make a Payment.
    • My Account App: On the Home screen, tap your current amount due. Then tap Pay Now.
  2. Choose Wallet from the main menu.
  3. Select the payment account you want to manage.
    • If you want to delete your payment method, select the red X on the specific payment account.
  4. Edit your payment details, and choose Save.
    • To delete your payment method, select Remove Payment Method.




You can switch your payment account from a credit/debit card to a checking or savings account (or vice versa), but keep in mind these important notes:

  • You need to delete your old payment account before setting up a new one – or you could have double payments removed.
  • Delete the payment account you wish to remove – and enter the account you want to add – by following the instructions elsewhere on this page.
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