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Auto Pay

Auto Pay

When you set up auto pay, you never have to worry about missing a payment. Your payment will be automatically paid from the same bank or payment card account each month. If you’re moving your Midco services to a new address, you’ll need to set up auto pay again for your new address.

Important:

  • Auto pay is tied to your billing cycle. After you set up auto pay, it will go into effect when you receive your next billing statement. If you have a current balance on your account, be sure to make a one-time payment for that amount (or you may incur late fees if your balance is not paid by the due date).
  • If you have a new Midco account, you can enroll in auto pay after you receive your first bill. You’ll want to pay your first bill by one-time payment.
  • If you have multiple Midco accounts, you must set up auto pay separately for each account. A single auto pay will not cover multiple billing statements.
  • When you enroll in auto pay, you’ll still receive a paper bill unless you’ve also separately enrolled in e-statements
  • If you haven’t signed up for e-statements yet, we encourage you to do so. You’ll get an email and/or text from us when your next statement is ready.
  • If you experience issues trying to make a payment online, you may need to disable your browser's pop-up blocker, as it may be preventing the payment window from displaying.
  • You can choose what date to pay your balance via auto pay – as early as ten days before your due date. Payments can't be scheduled after your due date.
Auto Payment Options

You can set up recurring payments on any of the following:

  • Checking account
  • Savings account
  • Credit card (Visa, MasterCard and Discover)
  • Debit card

Enroll in Auto Pay

You can set up auto payments in any of these ways:

  • Log in to My Account.
  • Complete the EFT authorization form included in your monthly statement – and mail it to Midco with a voided check or savings deposit slip.
  • Call and speak to a Midco representative at 1.800.888.1300 (only available for checking/savings accounts over the phone).
  • Visit a Midco Customer Experience Center in person.
  1. Log in to My Account.
  2. If you're not signed up for automatic payments already, under Billing, you should see a notice that you are not signed up for auto pay. Click Sign Up.
  3. Select Add an Account.
  4. Enter your account details, and select Add Payment Account.
  5. Click Yes to confirm the new payment account.
  6. Select Set Up Auto Pay. Complete the fields for your preferred payment date and amount.
    • If you have an outstanding balance, check Pay Current Balance Now to make a one-time payment. If you have an outstanding balance, you must either check this box or make a separate one-time payment. Auto pay applies to future statements only.  
  1. Click Save.

Your confirmed auto pay settings will display.

What to Expect Next
  • Auto pay will go into effect when you receive your next billing statement. If you have a current balance on your account, be sure to make a one-time payment for that amount (or you may incur late fees if your balance is not paid by the due date).
  • Your next billing statement (via mail or e-statement PDF) will display the following: “Total Amount Due – Do Not Remit” on the return stub.
  • If you haven’t signed up already, we encourage you to enroll in e-statements. You'll receive an email and/or text when your bill is ready.
  1. Log in to My Account.
  2. Under Billing, click Make a Payment, and then select Credit/Debit. This will take you to our secure card processing site.
  3. Select Payment Accounts and the Add Credit Card. Complete the fields to enter your new account details. Choose Submit to add the new payment account.
  4. Click Recurring Payment. Select the account you’d like to pay and the payment card you’d like to use.
  5. Choose your auto pay starting date and ending date.
  6. Select whether you’d like to pay your bill on your due date or up to 10 days prior to your due date and then Add Recurring Payment.
  7. On the Add Recurring Payment page, complete the fields to enter your new account details and how long you’d like to make the payments in this fashion.
    • Midco accepts credit card payments from Visa, MasterCard and Discover.
  8. Click Submit.

The Recurring Payments page displays your recurring payment details.

What to Expect Next
  • Auto pay will go into effect when you receive your next billing statement. If you have a current balance on your account, be sure to make a one-time payment for that amount (or you may incur late fees if your balance is not paid by the due date).
  • Your next billing statement (via mail or e-statement PDF) will display the following: “Total Amount Due – Do Not Remit” on the return stub.
  • If you haven’t signed up already, we encourage you to enroll in e-statements. You’ll receive an email and/or text when your bill is ready.
  • If you wish, set auto pay reminders using the directions that follow.
Set Auto Pay Reminders

If you set up auto pay via credit or debit card, you can set up and receive email reminders about upcoming payments.

  1. Log in to My Account.
  2. Under Billing, select Make a Payment and then click Credit/Debit. This will take you to our secure card processing site.
  3. Select the Recurring Payment tab.
  4. Review any existing payment reminders, and then click Adjust Payment Reminders.
  5. Select how many days before your statement due date you’d like us to alert you, then click the box for Email.
  6. Click Save.

Before your next statement due date, you’ll receive your email payment alert to the account email address. 

Change Auto Pay Card or Account

Do you need to update, change or remove a payment card or bank account you used for your Midco auto pay? You can make these updates in any of these ways:

  • Log in to My Account.
  • Call and speak to a Midco representative at 1.800.888.1300 (only available for checking/savings accounts over the phone).
  • Visit a Midco Customer Experience Center in person.

Important:  If you delete a payment account that is currently used for auto pay:

  • Your scheduled payments in progress will be processed unless you cancel them separately. If you wish to cancel these payments, do so before removing the credit/debit card.
  • Your future recurring payments will be cancelled. You will need to re-enroll to continue with auto pay. 

To remove a credit or debit card from your payment accounts in My Account:

  1. Log in to My Account.
  2. Under Billing, click Make a Payment, and then select Credit/Debit. This will take you to our secure card processing site.
  3. Click Payment Accounts, and locate the account that you’d like to remove. Click Delete next to that account.
  4. Click OK to confirm you want to delete the payment account.

Important:  If you delete a bank account that is currently used for auto pay:

  • You aren’t able to remove a bank account if your payment is processing.
  • If your payment is pending, you can cancel the payment, and then remove the payment account.
  • When you remove your payment account, all future recurring payments will be cancelled. You will need to re-enroll to continue with auto pay. 

To remove a checking or savings account from your payment accounts in My Account:

  1. Log in to My Account.
  2. Choose Make a Payment, and then select Checking/Savings.
  3. Next to the enrolled checking/savings account that displays, click Delete.
  4. On the confirmation window, click Yes to remove this payment account.

You’ll see that no payment accounts are set up. If you need to re-establish auto pay with a different banking account, do so next.

You can add as many payment card accounts as you’d like in our secure payment processing site. However, if you need to change to a different payment account, refer to the other instructions on this page. You cannot delete a payment card if a payment is in the processing phase.

My Account: Change Card Expiration Date

To edit a credit or debit card expiration date in My Account:

  1. Log in to My Account.
  2. Under Billing, click Make a Payment, and then select Credit/Debit. This will take you to our secure card processing site.
  3. Click Payment Accounts, and locate the account that needs an updated expiration date. Click Edit next to that account.
  4. Enter the updated month and year for the expiration date.
  5. Click Submit.

To edit or change a checking or savings account number in My Account, you must cancel enrollment with your current bank account – and set up a new auto pay.

  1. Log in to My Account.
  2. Select the Billing tab (or from the menu if you’re on a mobile device).
  3. Select View Payments to see if any payments are pending or processing.
  4. If your payment is eligible to cancel, it will display with a pending status. Click the Cancel button for that payment. Choose Yes to confirm you want to cancel the payment.
    • Payments that have already begun processing cannot be cancelled. Please try to change your payment account after processing is complete.
  1. If you do not have a payment that’s currently processing (or you just cancelled a payment), remove your bank account.
    1. Return to the Billing tab (or menu on a mobile device). Choose Pay with Checking/Savings.
    2. Review the overview of your payment account, and click Cancel Payment to remove this checking/savings account from future Midco payments.
  2. Set up a new payment account. Choose Add an Account. Enter your account details, and select Add Payment Account.
  3. Click Yes to confirm the new payment account.
  4. Select Set Up Auto Pay.
  5. Complete the fields for your preferred payment date and amount.
    • If you have an outstanding balance, check Pay Current Balance Now to make a one-time payment. If you have an outstanding balance, you must either check this box or make a separate one-time payment. Auto pay applies to future statements only.  
  1. Click Save.

Your confirmed auto pay settings will display.

You can switch your payment account from a credit/debit card to a checking or savings account (or vice versa), but keep in mind these important notes:

  • You need to delete your old payment account before setting up a new one – or you could have double payments removed.
  • Delete the payment account you wish to remove – and enter the account you want to add – by following the instructions elsewhere on this page.
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