Manage Users, Notices & Settings | Midco Account & Billing Support

Account Users, Notices & Settings

Ready for faster, custom support? Log into My Account or register now.

My Account makes it easy to manage your Midco account on your time – enabling you to set account and streaming users, change your account password and PIN, and let us know how you want to receive email and text updates from Midco.

Email and Text Settings

It’s important to stay updated on your Midco services. While we can mail you – we all know it’s much easier to stay in the know these days with email and text updates. Manage it all in My Account and the My Account app.1

You can select what types of communications you want to receive and how you receive them. Choose whether messages are sent by email or text. In My Account preferences, you can opt-in to receive:

  • Billing/Paperless Billing: We’ll let you know when your bill is ready and payment is complete.
  • Service-Related: You’ll receive communications regarding your active services. Find out when there’s a planned service upgrade or an outage in your area, enhancements to your current services, important support information, channel changes, surveys and more.
  • Promotions: Get messages about new programming, ON Demand content, promotions and more.

Service-related and promotional preferences are unique to each user. Due to federal regulations, we may still send certain communications by mail. For more details, view our privacy statement.

  1. Log in to My Account or the My Account app.
  2. Tap Account.

  3. Under the My Profile tab, check or uncheck the Email and Text notification settings you wish to receive.

  4. Tap Save Updates.

    Note: Any user can opt into or out of Billing/Paperless Billing. If any user opts into paperless billing, the account is moved to paperless billing; whereas all users must opt out of paperless billing in order for the account to move to paper billing.

To opt out of email or text, simply turn those options off in My Account or the My Account app. You can also opt out of texts by replying STOP to a message from 64326. See our short code terms and conditions for more details.

Manage Users

Want someone else to have access to My Account online or through the app? Need to give a family member access to TV Everywhere? Log in to My Account or the My Account app to add them.

Important note: If you need someone else to make account changes over the phone or in person, contact us

  1. Log in to My Account or the My Account app.
  2. Tap Account.
  3. Select the Manage Users tab.
  4. Scroll to the Add A New User section. Select Add.
  5. Enter their first and last name and email address. Re-enter their email address to confirm it.
  6. Add their mobile phone number if you want. It’s not required, but if you add it, they will be able to log in with their phone number and use it to help them reset their password if they forget it.
  7. Select the access level you want for that user.
    • Account + Entertainment users can make changes to your Midco services, add account users and access TV Everywhere streaming content. 
    • Entertainment Only users can access TV Everywhere streaming content.
  8. Set the user’s TV and Movie Rating parental controls and whether they can access unrated content.
  9. Select Add User.

A message confirms that your changes are complete. The new user will receive an email to set up their password. That new user will then be able to log in using their email address and password.

  1. Log in to My Account or the My Account app.
  2. Tap Account.
  3. Select the Manage Users tab.
  4. Select Edit next to the user profile you want to update or choose Delete to remove the user completely.

Account Details

In your account profile, you can view what we have on file for your customer name, service address, account email, phone numbers and account nickname.

Note: You can update email, phone and nickname information in My Account. If you need to change your billing address, please contact us.

Edit Account Details

  1. Log in to My Account or the My Account app.
  2. Tap Account.
  3. Tap the Account Details tab.
  4. Tap Edit to update Locations & Phone Numbers, Midco Account PIN an Name Change.
    • Account details such as your service address and full account name cannot be changed online. To change your service address, contact our team. You can also select the live chat icon in the upper lefthand corner of the app or call 1.800.888.1300.
    • Your last name cannot be changed if a government assistance benefit is active on account.
  5. Save any edits made within each category.

View Additional Account Information

  1. Log in to My Account or the My Account app.
  2. Tap the Current Account dropdown.
  3. Select the account you would like to view.

My Account Password

You can update your password on My Account or the My Account app. Visit our Reset Password and PIN page for instructions on how to update or reset your password.

Account PIN

We use your account PIN to confirm your identity before making account changes or connecting you to our support team. Just like your password, you can update your account PIN on My Account or the My Account app. Visit our Reset Password and PIN page for instructions on how to update your pin. If you forgot your PIN, you need to contact us to reset it.

NOTE: Midco will never give out your PIN.

  1. Log in to My Account.
  2. On the dashboard menu, choose Settings.
  3. Under Account Details, click Manage
  4. Click Edit, and enter or change your Account PIN.
    • Letters and special characters such as !, @ and ? are not allowed.
    • Only the account owner can create or modify the account PIN. Account + Entertainment users can view the PIN, but cannot change it.
  5. Click Save.

Connect-A-Friend

Connect-A-Friend gives you the opportunity to earn credits that will apply towards your bill for connecting new customers with Midco. Share your Midco referral code, so you and a friend can save money!

  1. Log in to My Account or the My Account app.
  2. Tap the Menu icon in the upper righthand corner of the Home screen. Select Accounts & Settings and then Connect a Friend.
    • You can also scroll down to Popular Topics on the Home screen. Tap the Refer Friends and Earn Rewards button.
  3. Tap Copy Code to copy the full code to your clipboard so you can paste it into an email, text or other message.. 

 

View Redeemed Connect-A-Friend Codes

  1. Log in to My Account or the My Account app.
  2. Tap the Menu icon in the upper righthand corner of the Home screen. Select Accounts & Settings and then Connect a Friend.
  3. You can also scroll down to Popular Topics on the Home screen. Tap the Refer Friends and Earn Rewards button.
  4. Redeemed codes appear in the Redeemed Codes section and include the redemption date and the amount you receive on your next billing statement.

1 The My Account app is available only for residential customers and may not contain functionality for all services. 2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.

Message and data rates from your wireless carrier may apply.