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Account Users, Notices & Settings

Email & Text Settings

We want to keep you informed about events or updates that affect your services. The best way to do this is to sign up for electronic notifications from Midco. Not only are email and text faster than mail, but it also means you’ll go green and save valuable resources.

In My Account and the My Account app, you can manage and view multiple settings for your Midco account.1

Note: Due to federal regulations, we may still send certain communications by mail. For more details, view our privacy statement.

  • E-Statements & Billing: Get an email or text when your bill is ready and when payment is complete.
  • Maintenance & Service Notices: Find out when there’s a planned service upgrade or outage in your area. We’ll send you a text and/or email in advance. (Note: Most times, these maintenance events take place during overnight hours). We’ll also send you emails about enhancements to your current services, channel changes, surveys and related information.
  • Other Midco Updates: Get emails about new programming, ON Demand content, service promotions and more.
  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account settings.
  3. On the Settings page under Popular Topics, select Manage account notifications.
  4. On the Notifications Preferences page, enter the email address where you would like to receive emails from Midco, if it's not already showing. Click the green plus button. Repeat this step for each email address you’d like to add.
  5. Each email you add will appear under the notice categories. Next to each email under each category, toggle on/green for communications you want to receive via email.
  6. Select Save Changes. You’ll receive a confirmation email. No action is required.
  7. If you want to opt in to text messages about billing or maintenance in your area, enter a cell phone number, if it's not already showing. Click the green plus button to add the number.
    • When you add a cell phone number for texts, we will send you texts about your e-statements, billing and payment updates, plus details about planned service updates for your area.
  8. Click Save Changes. You should receive a text message from 64326. Reply Y to confirm that you would like to receive text notifications at this number.
  1. Log in to the Midco My Account app.
  2. In the navigation, tap Account. For Apple, choose Manage My Account Preferences. For Android, choose Account Preferences.2
  3. Go to the Email Notifications section, tap Add Email. Enter an email address, and tap Add. Repeat this for each email address you’d like to add.
  4. Each email you add will appear under the notice categories. Next to each email under each category, toggle on/green for communications you want to receive via email.
  5. Promotions: Choose this for emails about new Midco service promotions.
  6. If you want to opt in to text messages about billing or maintenance in your area, go to Text Notifications. Tap Add Phone Number. Enter a phone number, and tap OK. Repeat tis for each phone number you’d like to add.
  7. For Apple devices, tap Done. For Android devices, tap the checkmark.
  8. You should receive a confirmation message about your selections:
    • If you opted in to email notices, you’ll receive a confirmation email. No action is required.
    • If you opted in to text messaging, you’ll receive a text message from 64326. Reply Y to confirm that you would like to receive text notifications at this number.

Manage Users

Want someone else to have access to My Account online or through the app? Need to give a family member access to TV Everywhere? Log in online to add them. (You can’t add them through the app.)

Important: If you need someone else to make account changes over the phone or in person, contact us

  1. Log in to My Account.
  2. Select the Settings tab, or, under Popular Topics, choose Manage My Account settings.
  3. Under Popular Topics, select Manage users.
  4. Select the Add New User button.
  5. Enter their first and last name and email address. Re-enter their email address to confirm it.
  6. Add their mobile phone number if you want. It’s not required, but if you add it, they will be able to log in with their phone number and use it to help them reset their password if they forget it.
  7. Select the access level you want for that user.
    • Account + Entertainment users can make changes to your Midco services, add account users and access TV Everywhere streaming content. 
    • Entertainment Only users can access TV Everywhere streaming content.
  8. Set the user’s TV and Movie Rating parental controls and whether they can access unrated content.
  9. Select Add User.

A message confirms that your changes are complete. The new user will receive an email to set up their password. That new user will then be able to log in using their email address and password.

  1. Log in to My Account.
  2. Select the Settings tab, or under Popular Topics, choose Manage My Account settings.
  3. Under Popular Topics, select Manage users.
  4. Select the arrow next to the user you want to edit or remove.
  5. Edit the information you want to change and select Update User, or choose Delete User to remove the user completely.

Account Details

In your account profile, you can view what we have on file for your customer name, service address, account email, phone numbers and account nickname.

Note: You can update email, phone and nickname information in My Account. If you need to change your billing address, please contact us.

My Account Online
  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account Settings.
  3. To update your account email, phone, nickname, and security questions, click Edit under Account Profile. Enter new information, and select Save.
  4. To update security questions, click Edit under Security questions. Choose and enter new information, and select Save.
  5. Other account details that are displayed – like your account address and your name – cannot be changed online. Call us at 1.800.888.1300 to make other changes.
  6. Click Save. A message confirms that your updates are complete.
My Account App
  1. Log in to the My Account app, and tap the Account icon.
  2. For Apple devices, tap Manage My Account Preferences. For Android devices, tap Account Preferences.2
  3. On the account details screen, locate the areas for phone numbers and your account nickname. Tap Add for new information or Edit to change details.
  4. Enter the new information, and tap OK. The new details should appear on screen, confirming you’ve made the updates.
  5. For Apple devices, tap Done. For Android devices, tap the checkmark.

My Account Password

If you know your My Account password, but want to change it, you can follow the steps on this page to reset your password, or you can easily make that update right in My Account.

If you’ve forgotten your My Account password, follow these steps to reset it.

My Account Online
  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account Settings.
  3. Under My Account Profile, select the Reset Password button.
    • Your password must be between 8 and 32 characters long.
    • For security purposes, you must include at least one number, one uppercase letter and one lowercase letter. Special characters are allowed but not required.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
  4. Choose Save. A confirmation message will display when your password has been updated.
My Account App
  1. Log in to the My Account app, and tap the Account icon.
  2. For Apple devices, tap Manage My Account Preferences. For Android devices, tap Account Preferences.
  3. On the Account details screen, locate the Password section, and tap Edit.
  4. Enter your new password and re-enter it again to confirm.
  5. For Apple devices, tap Done. For Android devices, tap the checkmark.
    • For security purposes, choose an alphanumeric password that’s 8-24 characters long.
    • Special characters (such as !, @ and ?) are not allowed.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.

Account PIN

The account PIN is used to confirm your identity when calling in to make account changes or be connected to our support team. If you forget your PIN, you will be asked to answer two security questions.

If there is not already a PIN on your account, you will be asked to provide the four-digit numerical PIN the next time you contact Midco, or when you log in to your My Account.

  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account settings.
  3. In the Profile section, select Edit, and enter or change your four-digit numerical PIN.
    • Letters and special characters such as !, @ and ? are not allowed.
    • Only the account owner can create or modify the account PIN. Account + Entertainment users can view the PIN, but cannot change it.
  4. Click Save.

Connect-A-Friend

Locate and share your Midco referral code, so you and a friend can save money!

View Account Emails & Letters

You can find most emails and letters we send you in My Account online. (This is not available in the Midco My Account app.)

  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account settings.
  3. On the Settings page under Popular Topics, click View account notifications.
  4. Select account notifications to view them, mark them as read or delete them.

1 The My Account app is available only for residential customers and may not contain functionality for all services. 2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.