Account Users, Notices & Settings

Ready for faster, custom support? Log into My Account or register now.

My Account makes it easy to manage your Midco account on your time – enabling you to set account and streaming users, change your account password and PIN, and let us know how you want to receive email and text updates from Midco.

Email & Text Settings

It’s important to stay updated on your Midco services. While we can mail you – we all know it’s much easier to stay in the know these days with email and text updates.

Manage it all in My Account and the My Account app.1

  • Monthly Statements: We’ll let you know when your bill is ready and payment is complete.
  • Service-Related: Find out when there’s a planned service upgrade or outage in your area, enhancements to your current services, important support information, channel changes, surveys and more.
  • Promotions: Get messages about new programming, ON Demand content, promotions and more.

(Note: Due to federal regulations, we may still send certain communications by mail. For more details, view our privacy statement.)

  1. Log in to My Account.
  2. On the dashboard menu, choose Settings.
  3. On the Settings page under My Settings, select Manage.
  4. Review your email address and/or cell number. Then, check the Email and/or Text boxes for the updates you want to receive.
    • Important: You can't switch to paper statements if someone else on your account is opted in to electronic statements. To enable paper statements, all account users must disable email and text billing notifications. 
  5. Click Save Changes.
  1. Log in to the Midco My Account app.
  2. In the navigation, tap Account and then My Profile.
  3. Review your email address and/or cell number.
  4. In the Notficiations section, check the Email and/or Text boxes for the updates you want to receive.
    • Important: You can't switch to paper statements if someone else on your account is opted in to electronic statements. To enable paper statements, all account users must disable email and text billing notifications. 
  5. Click Save Changes.

To opt out of email or text, simply turn those options off in My Account or the My Account app. You can also opt out of texts by replying STOP to a message from 64326. See our short code terms and conditions for more details.

Manage Users

Want someone else to have access to My Account online or through the app? Need to give a family member access to TV Everywhere? Log in online to add them. (You can’t add them through the app.)

Important: If you need someone else to make account changes over the phone or in person, contact us

  1. Log in to My Account.
  2. On the dashboard menu, choose Settings.
  3. Under Account Users, click Manage.
  4. Select the Add New User button.
  5. Enter their first and last name and email address. Re-enter their email address to confirm it.
  6. Add their mobile phone number if you want. It’s not required, but if you add it, they will be able to log in with their phone number and use it to help them reset their password if they forget it.
  7. Select the access level you want for that user.
    • Account + Entertainment users can make changes to your Midco services, add account users and access TV Everywhere streaming content. 
    • Entertainment Only users can access TV Everywhere streaming content.
  8. Set the user’s TV and Movie Rating parental controls and whether they can access unrated content.
  9. Select Add User.

A message confirms that your changes are complete. The new user will receive an email to set up their password. That new user will then be able to log in using their email address and password.

  1. Log in to My Account.
  2. On the dashboard menu, choose Settings.
  3. Under Account Users, select Manage.
  4. Select the arrow next to the user you want to edit or remove.
  5. Edit the information you want to change and select Update User, or choose Delete User to remove the user completely.

Account Details

In your account profile, you can view what we have on file for your customer name, service address, account email, phone numbers and account nickname.

Note: You can update email, phone and nickname information in My Account. If you need to change your billing address, please contact us.

My Account Online
  1. Log in to My Account.
  2. On the dashboard menu, choose Settings
    • To update your profile email or phone, choose Manage under My Settings. Enter new information and select Save.
    • To reset your My Account password, choose Reset Password
  3. To edit your home or business phone number or PIN, click Manage under Account Details. Select Edit.
  4. Other account details that are displayed – like your account address and your name – cannot be changed online. Call us at 1.800.888.1300 to make other changes.
  5. Click Save. A message confirms that your updates are complete.
My Account App
  1. Log in to the My Account app, and tap the Account icon.
  2. In the navigation, tap Account and then My Profile.
  3. On the account details screen, locate the areas for phone numbers and your account nickname. Tap Add for new information or Edit to change details.
  4. Enter the new information. The new details should appear on screen, confirming you’ve made the updates.
  5. For Apple devices, tap Done. For Android devices, tap the checkmark.

My Account Password

If you know your My Account password, but want to change it, you can follow the steps on this page to reset your password, or you can easily make that update right in My Account.

If you’ve forgotten your My Account password, follow these steps to reset it.

My Account Online
  1. Log in to My Account.
  2. On the dashboard menu, choose Settings.
  3. Under My Settings, click Manage.
  4. Under Contact Details, Click Reset Password. Instructions will be sent to your listed email address. 
     
    • Your password must be between 8 and 32 characters long.
    • For security purposes, you must include at least one number, one uppercase letter and one lowercase letter. Special characters are allowed but not required.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
My Account App
  1. Log in to the My Account app, and tap the Account icon.
  2. In the navigation, tap Account and then My Profile.
  3. Tap Reset Password. Instructions will be sent to your listed email address.
    • For security purposes, choose an alphanumeric password that’s 8-24 characters long.
    • Special characters (such as !, @ and ?) are not allowed.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.

Account PIN

The account PIN is used to confirm your identity when calling in to make account changes or be connected to our support team. If you forget your PIN, you will be asked to answer two security questions.

If there is not already a PIN on your account, you will be asked to provide the four-digit numerical PIN the next time you contact Midco, or when you log in to your My Account.

  1. Log in to My Account.
  2. On the dashboard menu, choose Settings.
  3. Under Account Details, click Manage
  4. Click Edit, and enter or change your Account PIN.
    • Letters and special characters such as !, @ and ? are not allowed.
    • Only the account owner can create or modify the account PIN. Account + Entertainment users can view the PIN, but cannot change it.
  5. Click Save.

Connect-A-Friend

Share your Midco referral code, so you and a friend can save money!

  1. Under Popular Topics, click Save with Connect-A-Friend.
  2. Follow the directions to share your special code with friends and family. 

 

1 The My Account app is available only for residential customers and may not contain functionality for all services. 2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.

Message and data rates from your wireless carrier may apply.