Whether it's keeping in touch with family, searching and applying for a job, doing school work or paying bills – staying connected is important.
Lifeline is a federal program intended to put home phone and internet service within the reach of qualifying families – giving low-income households affordable home phone or internet access.
This isn't a promotion or special offer. If you reside in a state where Midco is an eligible telecommunications carrier (ETC) and Midco services are available at your home address, you may be eligible for this program if you meet the program qualifications.
Enjoy cost-effective connectivity, with no installation fee and rent-free modems.1
Up to 25 Mbps downloads & 3 Mbps uploads
Home Phone Assistance
Get reliable, digital home phone service at a reduced monthly rate.2 There’s no installation fee, and it includes free long-distance blocking and selective call rejection.
Lifeline Assistance is available to qualifying new and current customers who meet income guidelines. Some of the other eligibility requirements include:
Only one Lifeline credit is allowed per household.
Only one Lifeline credit is allowed per individual.
Midco service must be in the eligible participant’s name or they must certify that the program participant is a member of the household.
You may be required to recertify household eligibility at any time. Failure to recertify may result in termination of the Lifeline benefit.
Lifeline assistance cannot be transferred to another person.
Contact us at 1.800.888.1300. We'll mail you a form to fill out and send back to us with your proof of eligibility document(s).
Apply online. Fill out our online form and upload your proof of eligibility document(s).
Download and fill out the PDF Lifeline Assistance application. After signing the completed application, mail it with your proof of eligibility document(s) to Midco, Attn: Telecom Services, 3901 N. Louise Ave., Sioux Falls, SD 57107.
NOTE: If all required information and/or signatures are not completed on the application, or we are missing proof of eligibility, the application will be returned to the customer for completion. Each application must meet the federal and state requirements to qualify for Lifeline benefits.
Have More Questions?
Here are some frequently asked questions about the Lifeline program.
For unresolved questions or complaints, you may contact the state utilities commission in your state:
Kansas Corporation Commission, Office of Public Affairs and Consumer Protection 1500 SW Arrowhead Road, Topeka, KS 66604 Toll-Free: 1.800.662.0027, or in Topeka: 785.271.3140 Hearing or speech impaired TCC Kansas Relay Center: 1.800.766.3777
Minnesota Public Utilities Commission, Consumer Affairs Office 121 7th Place E, Ste 350, Saint Paul, MN 55101 Toll-Free: 1.800.657.3782 or 651.296.0406 Minnesota PUC Website
North Dakota Public Service Commission 600 E Boulevard, Bismarck, ND 58505 Toll-Free: 1.877.245.6685 or in Bismarck: 701.328.2400
South Dakota Public Utilities Commission, Consumer Affairs Capitol Building, 500 E Capitol Ave, Pierre, SD 57501 Phone: 605.773.3201
1 Broadband Lifeline speeds may vary by market due to network technology in individual markets.
2 When qualifying under the Federal Telephone Lifeline Program, if you live in Minnesota or Kansas, you will also qualify for additional state assistance under the Minnesota Telephone Assistance Program (TAP) or the Kansas State Lifeline program.
Taxes and other federal fees will increase the cost on phone services. FCC regulations state that broadband Lifeline recipients must remain with the same internet service provider (in this case, Midco) for at least 12 months after first qualifying for the Lifeline discount. After that, you are free to switch your internet and qualify for a Lifeline benefit with a different company. The FCC allows an exception if you move to a different state or area where your provider (Midco) doesn’t offer service. If that’s the case, please contact us so we can help you transfer your broadband Lifeline benefit to your new internet provider.