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DVRs

Digital Video Recorder (DVR) Overview

With a Midco DVR, you can enjoy a helpful, interactive, on-screen guide as you set up, manage and view your DVR recordings. You’ve come to the right place to learn how to use your DVR to its fullest entertainment potential!

DVR TV Guide

Learn how to use the interactive, on-screen guide that comes with your DVR. Get tips about how to use the menu options to customize your viewing experience.

DVR Recordings

Did you know you can set up single and series recordings with your DVR? Get tips on viewing and deleting recordings, managing your DVR storage and more. 

DVR Parental Controls

See how to access and set parental controls for your DVR – including blocking viewing by content type, plus specific channels or shows. You can also hide titles from showing on the on-screen guide, and set locks for viewing ON Demand content and making purchases.

DVR Models

If you have a DVR, you may have any of the models listed here. Please compare the DVR in your home to the photos and model numbers here to find relevant information – including the user guide – for your model.

Motorola DCH3416

Motorola DCH3416

17" W x 14" D x 3" H

Motorola DCH3416 Guide

Motorola DCH6416

Motorola DCH6416

17" W x 14" D x 3" H

Motorola DCH6416 Guide

Motorola DCT6412

Motorola DCT6412 User Guide

17" W x 14" D x 3" H

Motorola DCT6412 Guide

Motorola DCT6416

Motorola DCT6416 User Guide

17" W x 14" D x 3" H

Motorola DCT6416 Guide

Motorola DCX3400

Motorola DCX3400 User Guide

15" W x 10.5" D x 3.5" H

Motorola DCX3400 Guide

Pace TDC779

Pace TDC779 User Guide

18" W x 12" D x 3" H

Pace TDC779 Guide

Pace TDC787

Pace TDC787 User Guide

16" W x 11.5" D x 2.5" H

Pace TDC787 Guide

Pace RNG200/TDC788X

Pace RNG200/TDC788X User Guide

13 3/4" W x 8 3/4" D x 2" H

Pace RNG200/TDC788X Guide

DVR Self-Install

You don’t have to wait for an appointment, and you don’t have to be a techie. In some cases, we’re able to offer a self-install option for your Midco DVR. If you’re a customer moving services to a new address, just bring all current Midco equipment (cable boxes, modems, power cords and remotes) to your new location. 

We’ve provided these helpful DVR self-install steps right here, or you can download them as a PDF. Follow the instructions, and activate your equipment today. 

Required to Start: 

  • Midco HD DVR
  • Remote with two AA batteries
  • Power cord
  • HDMI cable
  • Coax cable
  • Your DVR serial number (from the back of your equipment)
  • Your Midco account number

If you received a DVR box from Midco, all this equipment should be included as listed above and shown below. If you’ve moved, you’ll need this to get started. If anything is missing, reach out at Midco.com/Contact, or stop by your local Customer Experience Center.

DVR Self Install Kit PiecesConnect & Activate
  1. Connect a coax cable from your cable wall outlet to the Cable In (RF In) connection on your DVR. Make sure the connection is finger tight.
  2. Connect the HDMI cable from your HDMI connection on your HDTV to the HDMI connection on your DVR.
  3. Plug the power cord into your DVR and then into an electrical outlet.
  4. Turn on your TV, and make sure volume is on.
  5. Using your TV remote, change the TV input setting to the proper HDMI input used to connect the DVR. 
  6. Enter your DVR serial number below, and click Activate Now.
    • Although your DVR may have working channels, it needs to activate to ensure you receive the correct channels in your cable TV package. 
Required

Activation in Process

Activation may take up to 15 minutes. When it’s successful, a solid, green light appears on the equipment front.

  • If you can’t view a channel even with a solid green light, you may be on unauthorized channel not included in your cable package. Use your remote to try another channel.
  • If there’s an on-screen error message, refer to our list of common error codes.
  • If issues persist or your light isn’t solid green after 15 minutes, contact us.

 

Complete Equipment & Remote Setup
  1. Confirm that a TV picture shows after you activate your DVR.
    • If you don’t receive a TV picture after completing activation, you may need to switch your HDMI input on your TV. (See Connect & Activate under step 2.)
  2. Confirm that your channel lineup and on-screen guide are loading. Your DVR may take up to 15 minutes to begin downloading, and full program information may take one hour.
  3. When the download is complete, press Guide on your Midco remote to scroll and confirm you’re receiving channels provided in your cable package.
  4. Program your Midco remote control. Refer to the user guide provided with your remote, or visit our remote control setup page for details.

If your DVR won’t power on, if you don’t have the right channels or if you need other assistance, contact us for help.

We’ve provided these helpful DVR self-install steps to activate your equipment today.

Required to Start:

  • Midco DVR
  • Remote with two AA batteries
  • Power cord
  • Two coax cables
  • Your DVR serial number (from the back of your equipment)
  • Your Midco account number

If anything is missing, contact us, or stop by your local Customer Experience Center.

Connect & Activate

  1. Connect a coax cable from your cable wall outlet to the Cable In (RF In) connection on your DVR. Make sure the connection is finger tight.
  2. Connect the coax cable from the Cable In (RF In) connection on your TV to the To TV (RF Out) connection on your DVR. Make sure the connection is finger tight.
  3. Plug the power cord into your DVR and then into an electrical outlet.
  4. Turn on your TV, and make sure volume is on.
  5. Using your TV remote, change the TV input setting to Channel 3 (or 4).
  6. Enter your DVR serial number below, and click Activate Now.
    • Although your DVR may have working channels, it needs to activate to ensure you receive the correct channels in your cable TV package. 
Required

Activation in Process

Activation may take up to 15 minutes. When it’s successful, a solid, green light appears on the equipment front.

  • If you can’t view a channel even with a solid green light, you may be on unauthorized channel not included in your cable package. Use your remote to try another channel.
  • If there’s an on-screen error message, refer to our list of common error codes.
  • If issues persist or your light isn’t solid green after 15 minutes, contact us.

 

Complete Equipment & Remote Setup
  1. Confirm that a TV picture shows after you activate your DVR.
    • If you don’t receive a TV picture after completing activation, you may need to switch your HDMI input on your TV. (See step 2.)
  2. Confirm that your channel lineup and on-screen guide are loading. Your DVR may take up to 15 minutes to begin downloading, and full program information may take one hour.
  3. When the download is complete, press Guide on your Midco remote to scroll and confirm you’re receiving channels provided in your cable package.
  4. Program your Midco remote control. Refer to the user guide provided with your remote, or visit our remote control setup page for details.

If your DVR won’t power on, if you don’t have the right channels or if you need other assistance, contact us for help.

Leased equipment is the property of Midco, so you should return it to avoid unreturned equipment charges being placed on your account. 

  1. If you received new equipment from Midco, remove the prepaid return label from the box with your new equipment. Otherwise, use our live chat or call 1.800.888.1300 to request a prepaid address label be sent to your email address. 
  2. Pack your equipment. 
    • Please return all equipment, remotes and power cords. 
    • Detach all cables and power cords from the equipment, and wrap equipment in bubble wrap, protecting all sides. 
    • Wrap any remote controls in separate bubble wrap.
    • Bundle power cords before packing them into the box. 
  3. Seal the box with packaging tape, and place the address label on the box (covering any old address labels that might be present).
  4. Mail the package. You can drop it off at a UPS or U.S. Postal Service location, or request a pickup online at USPS.com or UPS.com
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