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Contact Preferences

Ready for faster, custom support? Log into My Account or register now.

Midco® wants you to have the best user experience. We’re currently working to update our customer contact records to better communicate with you according to your preferences.

We are encouraging customers to create or review their profile in My Account – and update their contact preferences.

With a My Account profile from Midco, you can:

  • Manage account users.
  • Set contact preferences.
  • Pay your bill.
  • Get important account notifications.
  • Receive personalized support for the services you have.
  • Access other Midco services, including the MidcoTV app, the Midco Wi-Fi app and TV Everywhere streaming.1

Check out some of these frequently asked questions.

With a My Account login, you have access to account and service information in one convenient place. From here you can:

  • View your statement.
  • Pay your bill.
  • Set contact preferences.
  • Get important account notifications.
  • Find personalized support tips.
  • Manage authorized and entertainment users.
  • Log in to the MidcoTV app, the Midco Wi-Fi app and TV Everywhere streaming.1

Signing up for My Account is easy.

  1. Visit Midco.com/MyAccount, or download the My Account app from the App Store® or Google Play™.
  2. Click Create Account.
  3. Enter your account number and PIN.
  4. Enter and confirm your email address.
    • This email address will be associated with your account.
    • Your email address is also your username, so make sure it’s one you use regularly.
  5. Enter and confirm a secure password.
    • The password must be eight to 32 characters long and have at least one number, one uppercase letter and one lowercase letter.
    • Special characters are allowed but not required.
  6. Enter your cell phone number.
    • While this isn’t required, adding it will help you log in with your number or if you’ve forgotten your password.
  7. Select your notification preferences.
    • Select whether you’d like to receive updates from Midco via email or text.
    • You can change these preferences anytime in your My Account profile.
  8. Read and accept Midco's terms and conditions.
  9. Click Register.
  10. You’ll receive a confirmation email.
    • IMPORTANT: Click the link to verify your email address.
  11. If you enter a phone number, you’ll also receive a confirmation text from 83069 to confirm you can use your phone number for future logins via one-time passcode. No need to reply to the text.

You can now log in to My Account 24/7 to manage your services. Start by setting up auto pay or adding a user to your account.

You can also watch this step-by-step video to help you register.

We need an email address to create a My Account login. This gives us a place to send a confirmation email to verify your account, get you logged in and allow for forgotten password resets.

We also want to make sure you get the information you need. From service updates to special offers, supplying us with an email address ensures you’re not missing a thing. Of course, you can always change your email notification preferences in My Account at any time.

This email address and password is also how customers log into other Midco services, including the MidcoTV app, the Midco Wi-Fi app and TV Everywhere streaming.1

When you register for My Account with your cell phone number or add it to an existing My Account profile, you’re able to log in with a one-time passcode – in the event you forget your passcode.

You can receive Midco notices by text message only if you wish – even if you provide an email address on record with Midco. Just check your communication preferences in My Account under Settings and then Manage Account Notifications.

You can select what types of communications you want to receive. In My Account preferences, you can opt-in to receive:

  • Monthly statements: We’ll let you know when your e-statement is ready to view online, and payment is complete – plus other billing updates.
  • Service-Related: Find out when there’s a planned service upgrade or maintenance in your area, enhancements to your current services, important support information, channel changes, surveys and more.
  • Promotions: Get messages about new programming, ON Demand content, promotions and more.

You can also choose whether those messages are sent to your email or via text.

Yes. There are several types of profiles you can create for the users in your home. In fact, we recommend having different profiles for each user – especially if you have entertainment subscriptions.

Account Owner: The account owner is the primary person associated with the account. This person can access and manage every aspect of the account and services – and sign up for email and/or text notices.

Account + Entertainment User: These users can make changes to their Midco services, add account users, sign up for email and/or texts and more. They can also access the Midco apps associated with their subscriptions, including the MidcoTV app, the Midco Wi-Fi app and TV Everywhere streaming.1

Entertainment Only User: These users can access TV Everywhere streaming and the MidcoTV app based on account subscriptions. This is a great option for the kids in your home. Entertainment Only users cannot make service changes, access My Account and the Midco Wi-Fi app, or sign up for email and/or text updates.

Email addresses can be on multiple accounts only if they're linked or combined within My Account.

If your email is linked to more than one account, your user profile will need to be updated on those accounts.

You'll need to contact us so we can walk you through these changes. Reach out at Midco.com/Contact or call us at 1.800.888.1300.

You can also link your accounts in the My Account portal if you are the Account Owner. See the question below for instructions on how to link accounts. 

If you want to link multiple accounts in My Account, you can link them to receive updates and notifications for all of them.

For example, you may have Midco services at your primary residence and also at a lake home, or you might want to receive updates on the account of a family member. 

You can link accounts through the My Account portal if you are the Account Owner. 

  1. Log in to My Account
  2. Click Settings and locate Account Details.
  3. Click Manage.
  4. Go to Add Another Midco Account to My Profile.
  5. Enter the account number and the PIN for the account you want to add.
  6. Click Add Account

 

  1. Log in to My Account.
  2. Select the Settings tab, or under Popular Topics, choose Manage My Account settings.
  3. Select Manage users.
  4. Select the arrow next to the user you want to edit or remove.
  5. Edit the information you want to change and select Update User, or choose Delete User to remove the user completely. 

Must have a MidcoTV, Midco Freestyle Wi-Fi and/or a Midco cable TV subscription to access these features.