When you use internet service from Midco®, we require that you use an approved cable modem that’s qualified to work with our network and to deliver the internet connection to your home. Customers may also choose to use a router; however, Midco does not offer or support router equipment.
How do I get a modem?
You can choose to purchase or lease a modem through Midco when you place your order with us by phone or online. Retail stores may also offer modems; however, please note that only equipment on our approved modems list is qualified to work with our network.
- For Midco Xstream® Gig internet speeds, an advanced DOCSIS 3.1 modem is required. (Gig is available in select markets.)
- For all other internet packages from Midco, a DOCSIS 3.0 modem will enable you to get optimal speeds.
- Older modems are not approved and may reduce your speed to lower than what you’re paying for with your package.
How to install your modem
An expert Midco® technician can install your modem for you by visiting your home; however, we also offer the option to install your modem on your own. When you order a modem through Midco, you’ll receive a box with the equipment and all the instructions you need to successfully install and activate the modem. If you need any assistance, contact us.
Learn how to log in to your modem in order to access your modem's network name and password.