Approved Modems

When you use internet service from Midco, we require that you use an approved cable modem that’s qualified to work with our network and deliver the internet connection to your home. Learn about DOCSIS modem technology and find out what modem is right for you.

Reboot Modem

Having some trouble with your internet connection? The first thing you can do to reset your modem equipment is to reboot your modem – manually, through My Account or our app.

Modem Installation

In some cases, you can self-install a Midco-provided modem. Learn how to place your order, install your modem and get connected.

Wi-Fi Networks

There’s so much more to learn about modems and Wi-Fi! See how to view your wireless modem’s network name and password – and change it. Connect your devices to the internet.

Chat With Midco


We're not available to chat right now, but you can still get in touch!

You can contact support by phone any time of day. 

Call 1.800.888.1300


You can leave a private message for us on Facebook or Twitter and our social media team will respond when we return in the morning.