Fixed Wireless Troubleshooting
Currently, this support area is intended for new and current customers eligible for Midco Fixed Wireless Internet (located in portions of Minnesota, North Dakota and South Dakota). If you have other Midco Internet service, check out our Internet Support tools.
Fixed Wireless Troubleshooting
Midco delivers fixed wireless from fiber on a water tower or other tall structure to an antenna at your home. The antenna connects to a router, which brings wired and/or Wi-Fi device connectivity to you.
If you’re having issues with your internet performance and signal, it’s important to keep in mind that many factors impact the speed and performance of your internet connection.
- With your fixed wireless internet service, your speeds are available in a range. For example, downloads for Midco Fixed Wireless 50 could range up to 36 Mbps to 50 Mbps. Learn more about fixed wireless speed ranges.
- Equipment, the environment and more can also impact your service. You can find troubleshooting tips below.
Check Your Equipment
One of the easiest ways to troubleshoot – and a good first step – is to reboot your on-site equipment, which includes your antenna and router.
Check Your Environment
While rain or snow shouldn’t affect your signal like they do with satellites, at times extreme weather can misalign fixed wireless antennas. If this happens, let us know. A Midco technician will stop by to get things back in working order.
Did you know that materials in your home and wireless signals from other electronics can affect your signal performance?
Test Your Internet Speeds
Make sure you’re getting the most out of your fixed wireless internet service. Find out how to test your speeds, what the speed test results mean and what you can do to improve your speeds.
Test Your Devices
See how some device limitations may affect your internet experience – and find out what you can do to speed up your internet service.
Check Your Connection
Check that your network connections, cables and power connections are all secure, and make sure your wireless devices show connected to your wireless network.
Quick Internet Help Tips
Here are some ways you can troubleshoot internet issues you may be having – and get back online soon.
For All Devices
- Reboot your fixed wireless router and antenna.
- If you still can’t get connected, contact us.
For Only One Device
- Try turning the device off and then back on again.
- Confirm your device is connected to your home wireless network.
- Make sure you have entered the correct password.
If that doesn’t resolve your connection issue, contact the device manufacturer for help.
Keep in mind that wireless speeds will never match speeds on hardwired devices. Due to different types of wireless interference, Wi-Fi speeds could be less than expected on hard-wired devices.
Important: Your Midco Fixed Wireless Internet package includes a range of download and upload speeds. Refer to our fixed wireless services page for details.
Here are some things to try to troubleshoot slow internet speeds.
- If you haven’t already, check your hardwired speeds. Connect an Ethernet cord from your computer directly to your router. Go to Midco.com/SpeedTest to test your speeds.
- If the internet speeds are fine on most devices, but seems slow on one, try turning the device off and back on again.
- Older devices may not be able to get the same speeds as newer devices.
- Older devices may also slow down the internet speeds on all your devices connected to the same network. Try disconnecting older devices and then retesting your speeds.
- Reboot your router and antenna.
- Make sure your equipment and operating system are up-to-date.
- Check out these internet speed tips to get the best speeds in your home.
If you’re still experiencing slow speeds, contact us.
If the power light is off, it means there is no power going to router.
- Check all the network connections on the back of your router. Make sure they’re plugged in tightly and that the power pack is plugged into the wall outlet.
- If your outlet can be controlled by a light switch, be sure that the switch is set to power on.
Contact us for further assistance if you still don’t have power to your router.
If the light on your router is flashing and you can’t get on the internet:
- Reboot your router.
- Check that network connections are tightly plugged in and not damaged.
If you still cannot get a connection, or you notice that you have to reboot your router often, contact us so we can make sure your equipment is functioning properly.
If you’re trying to view a web page and receive the error "This page cannot be displayed," it means your web browser cannot find the page. The most common causes:
- You’re not connected to the internet.
- You incorrectly typed the website address.
- The web page you’re trying to visit is down or unavailable.