TiVo Support | Midco Cable TV Support


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Your TiVo Experience

The TiVo® Experience gives you access to robust entertainment options. Here’s where you can find helpful tools to get the most from your TiVo® DVR – including how the system works, how to use it and how to troubleshoot if you run into issues.

Watch this video and check out the links below on how to get the most out of your TiVo experience.

Add up to four TiVo® Mini devices to TVs in your home, and you can pause a show in one room and play it in another – giving you a true whole home experience. When you use your TiVo Mini, you’re actually streaming your shows from your main TiVo DVR. Use your TiVo Mini the same way as you would use your main DVR: search your My Shows list, pause, rewind, skip ahead and more.

Most Midco customers will see the newer TiVo® Experience on their DVR – though some older TiVo devices don’t support the newest update.1

TiVo User Guide

This TiVo support section includes a variety of help information. You can also a download PDF guide, if you wish.

  1. Visit TiVo.com.
  2. Select the My Account link in the upper-right corner of the page.
  3. When the Sign In window appears, choose Sign Up.
  4. Enter the email address you gave to the Midco representative when you signed up for TiVo services.
  5. Check your email inbox for a message with a link to reset your password. Click the link, reset your password and follow the online instructions.
  6. Log in with your email and new password via TiVo.com or the TiVo app.

Your TiVo Remote

Your TiVo remote gives you access to all your TiVo has to offer – and if you have the TiVo voice remote, you can control your TiVo with your voice. Learn what all the buttons do, and see how to program your remote to your TV or other devices.

TiVo On-Screen Guide

Press the TiVo button on your remote and get to know your TiVo experience.

TiVo Parental Controls

Set up parental controls to make sure you know what your kids are watching on your TiVo devices – including what they rent from ON Demand.


Get answers to some common questions for your TiVo DVR – including finding out why a show didn’t record, what happens during a power outage and more.

Terms & Conditions

All apps shown in the video or Tivo PDFs may not be available.

1 TiVo services may not be available in all areas and some restrictions may apply. TiVo DVR requires a Midco Internet 50 connection or higher. Not all TiVo DVRs are compatible with the newer TiVo Experience. Voice functionality is not compatible with all TiVo Mini devices. Contact us with questions. TiVo and the TiVo logo are registered trademarks of TiVo Inc. and its subsidiaries worldwide.

2 Amazon Echo and other Amazon devices not available for purchase through Midco. Amazon, Echo, Alexa, Prime and all related logos and products are trademarks of Amazon.com, Inc. or its affiliates.