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Digital Receivers

Digital Receivers Overview

We only offer HD digital receivers going forward, but current customers may have older, standard digital receivers in their homes. If you have a combination of an HD digital receiver and an HDTV, you can watch these cable channels:

  • HD and standard-definition channels
  • Music Choice digital music channels
  • ON Demand and pay-per-view
  • Premium movie channels1

 

Digital Receiver Models

If you have an HD digital receiver, you may have any of the models listed here. Please compare the cable box in your home to the photos and models here to find respective user guide.

Motorola DCH6200 HD Digital Receiver

Motorola DCH6200 HD Digital Receiver

17" W x 14" D x 3" H

Motorola DCH6200 Guide

Motorola DCT5100/DCT5100R HD Digital Receiver

Motorola DCT5100/DCT5100R HD Digital Receiver

17" W x 14" D x 3" H

Motorola DCT5100/DCT5100R Guide

Motorola DCT6200 HD Digital Receiver

Motorola DCT6200 HD Digital Receiver

17" W x 14" D x 3" H

Motorola DCT6200 Guide

Pace RNG110 HD Digital Receiver

Pace RNG110 HD Digital Receiver

10.5" W x 7" D x 2" H

Pace RNG110 Guide

If you have a standard (non-HD) digital receiver, you may have any of the models listed here. Please compare the cable box in your home to the photos and models here to find respective user guide.

Motorola DCH100 Digital Receiver

Motorola DCH100 Digital Receiver

12" W x 8" D x 3" H

Motorola DCH100 Guide

Motorola DCH200 Digital Receiver

Motorola DCH200 Digital Receiver

12" W x 8" D x 3" H

Motorola DCH200 Guide

Motorola DCT1000 Digital Receiver

Motorola DCT1000 Digital Receiver

18" W x 10" D x 3" H

Motorola DCT1000 Guide

Motorola DCT1700 Digital Receiver

Motorola DCT1700 Digital Receiver

18" W x 10" D x 3" H

Motorola DCT1700 Guide

Motorola DCT2000 Digital Receiver

Motorola DCT2000 Digital Receiver

18" W x 10" D x 3" H

Motorola DCT2000 Guide

Motorola DCT2500/DCT2500R Digital Receiver

Motorola DCT2500 Digital Receiver

16" W x 10" D x 3" H

Motorola DCT2500/DCT2500R Guide

Motorola DCT700 Digital Receiver

Motorola DCT700 Digital Receiver

6.75" W x 5.5" D x 2" H

Motorola DCT700 Guide

Pace DC100X Digital Receiver

Pace DC100X Digital Receiver

9" W x 8" D x 2" H

Pace DC100X Guide

Self-Installation

You don’t have to wait for an appointment, and you don’t have to be a techie. In some cases, we’re able to offer a self-install option for your Midco digital receiver. If you’re a customer moving services to a new address, just bring all current Midco equipment (cable boxes, modems, power cords and remotes) to your new location.

We’ve provided these helpful HD digital receiver self-install steps right here, or you can download them as a PDF. Follow the instructions, and activate your equipment today.

Required to Start:

  • Midco HD digital receiver
  • Remote with two AA batteries
  • Power cord
  • Coax cable
  • HDMI cable
  • Your HD digital receiver serial number (from the back of the cable box)
  • Your Midco account number

If you received an HD digital receiver box from Midco, all this equipment listed above and shown below should be included. If you’ve moved, you’ll need this to get started. If anything is missing, contact us, or stop by your local Customer Experience Center.

HD digital receiver self install kitConnect & Activate
  1. Connect a coax cable from your cable wall outlet to the Cable In (RF In) connection on your HD digital receiver. Make sure the connection is finger tight.
  2. Connect the HDMI cable from your HDMI connection on your HDTV to the HDMI connection on your HD digital receiver.
  3. Plug the power cord into your HD digital receiver and then into an electrical outlet.
  4. Turn on your TV, and make sure volume is on.
  5. Using your TV remote, change the TV input setting to the proper HDMI input used to connect the HD digital receiver. 
  6. Enter your HD digital receiver serial number below, and click Activate Now.
    • Although your HD digital receiver may have working channels, it needs to activate to ensure you receive the correct channels in your cable TV package.
Required

Continue to Step 7
 

 

Complete Equipment & Remote Setup
  1. Confirm that a TV picture shows after you activate your HD digital receiver.
    • If you don’t receive a TV picture after completing activation, you may need to switch your HDMI input on your TV. (See Connect & Activate under step 2.)
  2. Confirm that your channel lineup and on-screen guide are loading. Your HD digital receiver may take up to 15 minutes to begin downloading, and full program information may take one hour.
  3. When the download is complete, press Guide on your Midco remote to scroll and confirm you’re receiving channels provided in your cable package.
  4. Program your Midco remote control. Refer to the user guide provided with your remote, or visit our remote control setup page for details.

If your HD digital receiver won’t power on, if you don’t have the right channels or if you need other assistance, contact us for help.

If you’re moving and taking your non-HD digital receiver with you, refer to these self-install steps.

Required to Start:

  • Midco digital receiver
  • Remote with two AA batteries
  • Power cord
  • Coax cable
  • Your digital receiver serial number (from the back of the cable box)
  • Your Midco account number

If anything is missing, contact us, or stop by your local Customer Experience Center.

Connect & Activate
  1. Connect a coax cable from your cable wall outlet to the Cable In (RF In) connection on your digital receiver. Make sure the connection is finger tight.
  2. Connect the coax cable from your Cable In (RF In) connection on your TV to the To TV (RF Out) connection on your digital receiver. Make sure the connection is finger tight.
  3. Plug the power cord into your digital receiver and then into an electrical outlet.
  4. Turn on your TV, and make sure volume is on.
  5. Using your TV remote, change the TV input setting to the Channel 3 (or 4)
  6. Enter your digital receiver serial number below, and click Activate Now.
    • Although your digital receiver may have working channels, it needs to activate to ensure you receive the correct channels in your cable TV package.
Required

Continue to Step 7
 

 

Complete Equipment & Remote Setup
  1. Confirm that a TV picture shows after you activate your HD digital receiver.
    • If you don’t receive a TV picture after completing activation, you may need to switch your TV Input to Channel 3 (or 4).
  2. Confirm that your channel lineup and on-screen guide are loading. Your digital receiver may take up to 15 minutes to begin downloading, and full program information may take one hour.
  3. When the download is complete, press Guide on your Midco remote to scroll and confirm you’re receiving channels provided in your cable package.
  4. Program your Midco remote control. Refer to the user guide provided with your remote, or visit our remote control setup page for details.

If your digital receiver won’t power on, if you don’t have the right channels or if you need other assistance, contact us for help.

Leased equipment is the property of Midco, so you should return it to avoid unreturned equipment charges being placed on your account. 

  1. If you received new equipment from Midco, remove the prepaid return label from the box with your new equipment. Otherwise, use our live chat or call 1.800.888.1300 to request a prepaid address label be sent to your email address. 
  2. Pack your equipment. 
    • Please return all equipment, remotes and power cords. 
    • Detach all cables and power cords from the equipment, and wrap equipment in bubble wrap, protecting all sides. 
    • Wrap any remote controls in separate bubble wrap.
    • Bundle power cords before packing them into the box. 
  3. Seal the box with packaging tape, and place the address label on the box (covering any old address labels that might be present).
  4. Mail the package. You can drop it off at a UPS or U.S. Postal Service location, or request a pickup online at USPS.com or UPS.com

Using Your Digital Receiver

Are you having issues with your digital receiver? The first thing to try is resetting your cable box, which essentially clears up some data and connections – just like any other electronic that needs to shut down from time to time. If that doesn’t work, check out our other helpful tips.

Your digital receiver includes an interactive, on-screen guide so you can see what programs are on. Learn how to use the guide and change guide settings.

If you need help programming your digital receiver remote, we can help. Check out remote model user guides and troubleshooting steps.

Did you know your digital receiver comes with the option to block viewing of programs based content type, specific channels or shows? With parental controls, you can also hide titles from showing on the on-screen guide.

1 Premium channels require an additional subscription. Packages and channels are subject to change and may vary by location.

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